Operations Manager

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Orlando, FL
In-Office
Logistics • Other • Software
The Role
Job TitleOperations Manager

Job Description

Essential Functions (Job Duties and Responsibilities):

  • Works under the direction of the Service Manager to oversee site system operations for Individual Carrier System (ICS) and Automated Security Lanes (ASL).

  • Manages a small to normal sized maintenance contract.

  • Manages team performing a variety of less interrelated activities.

  • Manages the daily operation activities, leads and sets direction of the operational team including subcontractors.

  • Participate in weekly, monthly and quarterly meeting with Service Manager, customers and corporate management to review performance, as needed.

  • Responsible for the implementation and adherence of staff to our health and safety plan, training requirements and overall participation in the company health and safety program.

  • Administer Operational documentation and system readiness such as flight plans, System Availability, and labor hours.

  • Improve capability and capacity of operations personnel.

  • Plan and manage resources to ensure the cost-effective execution of the system operation.

  • Train, manage, and lead employee performance to ensure continuous improvement.

  • Process administrative work that supports the maintenance and operational processes.

  • Ensure a safe work environment for employees and ensure that safe work practices are utilized.

  • Maintain, and enforce site specific policies and procedures including but not limited to: Communication plans, safety plans, contingency plans, attendance, quality control of craftsmanship, inventory management, training requirements, PLC code control (per TSA's PODS 4.2 guidelines).

  • Track Operational KPIs with the use of SCADA, VIBES, ITMC and others.

  • Promote training initiatives

  • Generate standard operating procedures.

  • Conduct BHS failures root cause assessments.

  • Conduct ongoing BHS Assessments.

  • Promote Equipment and vicinity cleanliness and good housekeeping practices.

  • Provide written reports of any kind requested by the airport.

  • Work with Service Manager to oversee and manage Site P&L to achieve budgetary cost and margin goals.

  • Identifies recurring issues and elaborates ideas for improvement, i.e. the quality of work, performance of employees and cooperation with other departments.

  • Sets priorities, distributes work, and monitors progress and quality.

  • Improves departmental processes and performance of the crew. This may lead to people development

  • Liaise with maintenance manager on the impact of maintenance ability on the equipment during day to day operations.

  • Liaise with VIBES Specialist, IT Engineer or Operator for system readiness and anticipate issues.

Required Education and Experience:

  • Minimum 5 years of experience with system operations management and managing employees, leading, motivating, and mentoring teams

  • Experience with Control Systems and Networks, a plus

  • Experience in industrial, commercial construction, or material handling/conveyor systems industries.

  • Experience adhering to and implementing customer contracts

  • Experience coordinating training with a team; on-boarding; appraisals; recognition; recruiting etc.

  • Proven track record of problem solving, taking on entrepreneurial challenges and simplifying the complex

Other Requirements:

  • Must be able to attain and sustain an Airport I.D. Badge

Preferred Qualifications:

  • Bachelor’s Degree in Engineering (Mechanical or Electrical) field preferred

  • Airport and Warehouse Operations experience

  • Conveyor services or material handling services experience

Knowledge-Skills-Abilities (Competencies):

  • Strong client interface and professional presentation

  • Ability to multitask

  • Strong Microsoft office skills – Excel, Word Processing and Outlook

  • Entrepreneurial attitude – problem solving and innovation

  • Able to communicate (written and verbal) both within the organization

  • Organizational and time management skills

  • Capable of analyzing issues and developing solutions

  • Strong work ethic, technical affinity, ability to grow and mentor as company expands

  • Ability to be creative and innovative, and overcome objections and turn them into opportunity

  • Confidence and professionalism in representing the Company

Position Type/Expected Hours of Work:

  • This is a full-time position, Sunday through Thursday, 8:00 a.m. to 5 p.m.  With the expectation to manage a 24/7 operation.

Travel:

  • This position requires up to 10% travel. 

Supervisory Responsibility:

Oversee and Manage Operations Team and subcontractors

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The Company
HQ: Veghel
7,500 Employees
Year Founded: 1949

What We Do

Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market.

Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions.

The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.

Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.

Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.

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