Operations Manager

About this role:

Wells Fargo is seeking an Operations Manager to lead the Regulatory and Control team within the Wealth and Investment Management Operations division of Wells Fargo. This team is primarily responsible for performing operational functions in support of the firm's securities lending business, and monitoring and resolving post-settlement trade fails. Learn more about our career areas and lines of business at wellsfargojobs.com.
The Operations Manager will be responsible for oversight of the production team and driving efficiency. Additionally, the manager will ensure continued strategy, process improvement and risk control development for post-settlement trade services are managed consistently.

In this role, you will:

• Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area

• Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance

• Engage stakeholders and internal partners associated within the Operations area

• Work independently on moderately complex issues and projects

• Identify opportunities for process improvement and risk control development and escalates issues to more experienced management

• Provide training, performance, evaluation and coaching of less experienced team

• Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives

• Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility

• Provide responsibility for budget and financial performance

• Collaborate and influence all levels of professionals including more experienced managers

• Lead team to achieve objectives, coach and develop team members to achieve both firm and individual goals

• Collaborate with senior leadership, peers, and direct reports for issue resolution and project implementation

• Assist in infrastructure implementation including procedure enhancement, process inventory, capacity reporting and depth chart reporting

• Manage allocation of people and financial resources for Operations

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years of leadership experience

Desired Qualifications:

• 2+ years experience with domestic and international settlements (DTC, Fed, and Global)

• 2+ years experience with process and procedure enhancement and workflow development

• Successful completion of FINRA Series 99 or FINRA recognized equivalents

• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic environment    

• Ability to lead and operate collaboratively, execution focused, and results oriented

• Ability to articulate complex concepts in a clear manner

• Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions

• Ability to facilitate and lead meetings to reach conclusions, identify tasks, record actions, and achieve results

• Overall cross-collaboration experience required to effectively engage both onshore and offshore counterparts

• Intermediate Microsoft Office skills

• Sound analytical skills with high attention to detail and accuracy

• Excellent verbal, written, and interpersonal communication skills

• Effective organizational, multi-tasking, and prioritizing skills

• Ability to organize and manage multiple priorities

Job Expectations:

• This position is not eligible for Visa sponsorship

• This position offers a hybrid work schedule at the posted location listed

• US only: Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. This will be communicated at time of offer acceptance. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required

Posting Location

• Charlotte, North Carolina

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.