Operations Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

• Job Description

• As a BPO Operations Manager, you will:

  • Manage, coach, and mentor the Support team to ensure the seamless performance of sales administrative processes;
  • Maintain and manage the knowledge transfer on the usage of sales tech tools;
  • Maintain and manage relevant data & tools (i.e., Salesforce and others);
  • Support the onboarding process and requirements of CCO new hires;
  • Leverage tools including the enablement platform to track key activities and create process improvements;
  • Work closely with the Analytics team in using reports and dashboards to identify trends and discover areas needing improvements;
  • Roll out process improvements and process updates;
  • Own the end-to-end process of tracking the funnel and operational metrics, and delivering regular insights to the business;
  • Create and maintain a solid process to support the team to work efficiently and effectively by enabling the team to work smarter, and create opportunities and grow existing clients;
  • Collaborate with the leadership and support team to ensure data hygiene and process streamlining; and
  • Support the company's sales strategies to ensure profitability and continued revenue growth.

  Do you have what it takes to become a Operations Manager?

  Requirements:

  • At least two years of BPO experience in a relevant position, along with some people management experience
  • Ability to work flexible hours
  • Proficiency in Microsoft Excel and PowerPoint, and Google Suite
  • Understanding of end-to-end sales process
  • Operations and Performance Management
  • Data analysis
  • Process and management
  • Excellent interpersonal and communication skills
  • Knowledge in creating sales reports and analysis, optimizing process, and presenting business reviews and performance

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. 

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.