Operations Manager

At Bretz RV & Marine, our culture is rooted in our core values of passion, teamwork, growth, family, and profitability. As the newest addition to our network of dealerships across the Northwest, our Pasco location in the heart of Washington embodies these values. Here, we are more than a team; we are a community committed to delivering exceptional outcomes and embodying our company’s values daily. We pride ourselves on nurturing employees who demonstrate a passion for their work, loyalty to our company, and a commitment to our customers. At Bretz, you're not just taking a job but starting an exciting and rewarding career.

The employer has identified this position as a safety-sensitive position and requires pre-employment drug screening, including for non-psychoactive THC.

All Hands on Deck: A Team-Focused Workplace

At Bretz RV & Marine, we’ve built a reputation as a leader in the industry by delivering a world-class experience for our customers. As we launch our newest location in Pasco, we’re looking for team members who thrive in a dynamic environment and are excited to be part of a dealership where teamwork is key.

At our Pasco store, we do things differently. As one of our small-format locations, our team is built with versatility in mind. Every employee plays an integral role in ensuring our customers receive the same high-quality service and expertise they’ve come to expect from Bretz, no matter the task at hand. Whether it’s assisting a customer, helping arrange inventory on the lot, or jumping in during high-traffic times, our team works together to keep things running smoothly.

If you’re a problem-solver, a team player, and someone who takes pride in delivering exceptional service, we’d love to have you on board. Join us in setting the standard for outdoor adventure retail in Pasco and beyond!

What We Look for in a Great Candidate

At Bretz RV & Marine, we believe that success starts with great people. While each position has its own set of specific requirements, our best team members share common traits:

• A positive attitude and a strong work ethic
• A commitment to teamwork and customer service
• A willingness to learn and grow within their role
• Adaptability in a fast-paced, dynamic environment
• Alignment with our Mission, Vision, and Core Values (Passion, Teamwork, Growth, Family, and Profitability)

Qualifications and Experience

• Minimum 3–5 years of management experience in RV, Marine, Automotive, or Powersports industries.
• Strong leadership skills with experience managing multiple departments.
• Proven track record in process improvement, customer satisfaction, and profitability growth.
• Familiarity with dealership management systems (DMS), inventory control, and scheduling software.
• Experience in hiring, training, and performance management of staff.
• Knowledge of RV and marine industry regulations, warranties, and service standards.
• Ability to develop and manage operating budgets and financial performance metrics.
• Strong understanding of service operations, workflow management, and customer service best practices.
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills for staff and customer interactions.
• Ability to analyze performance data and implement improvements.
• Strong negotiation and vendor relationship management skills.
• Knowledge of safety protocols and compliance standards.

Responsibilities 

• Oversee daily operations of the RV & Marine service, parts, and support departments.
• Ensure efficient scheduling and utilization of technicians and service advisors.
• Monitor warranty claims, service requests, and customer escalations.
• Implement best practices for service and repair procedures to enhance efficiency.
• Maintain inventory control for parts and service departments.
• Work with sales and finance teams to support customer satisfaction and business growth.
• Ensure compliance with safety regulations and company policies.
• Develop strategic plans to improve operational efficiency and profitability.
• Other duties as assigned.

Physical Requirements

• Lifting and carrying of items up to 50 lbs (tools, equipment, and parts).
• Occasional bending, kneeling, and stooping to inspect RVs and boats.
• Ability to climb ladders and work at heights when inspecting larger units.
• Comfortable working outdoors in varying weather conditions.

Compensation

• $90,000 - $100,000 annually DOE

Benefits (available for all Full-time employees):

• Excellent earning potential and advancement opportunities.
• Comprehensive medical benefits package with multiple plan options, including vision and dental.
• 401(k) retirement plan with employer match.
• Compliance with Washington State's specific laws regarding benefits and leave, including paid sick leave and family leave.
• Employee discounts and borrowing programs.
• Profit-sharing. 

Bretz RV’s Commitment to You:

• Opportunity to work in a family-oriented environment where work-life balance is valued.
• Growth and advancement opportunities.
• Team-building activities and events throughout the year.
• Engaging in a booming industry to provide the best customer experience.

About Our Dealership:
Bretz RV & Marine is a family-owned dealership group with a deep-rooted history in the outdoor adventure industry. Founded in 1967 in Missoula, Montana, we started with a single location. Over the years, we’ve grown into one of the largest RV and marine dealerships in the region, with multiple locations across Montana, Idaho, and Washington. Despite our growth, we’ve remained true to our mission of helping families go camping and boating, enjoy the outdoor lifestyle and get back out quickly when the unexpected happens.  We continue to make decisions based on our core values—passion, teamwork, growth, family, and profitability—ensuring that every customer receives a world-class purchasing and ownership experience.

Our success is built on our people. We invest in training, career development, and fostering a culture where every team member feels valued. Whether you’re on the sales floor, in the service bay, or behind the scenes, you play a crucial role in helping our customers create lifelong memories. At Bretz RV & Marine, we don’t just sell boats and RVs—we help families embark on their next great adventure. If you’re looking for a workplace that values teamwork, customer service, and a shared love for the outdoors, you’ve found it.

Relocation: Many of our employees relocate from other areas looking for a better place to raise a family. Locations others have moved from: Idaho Falls, Pocatello, Seattle, Sacramento, Fresno, Los Angeles, San Diego, Portland, Albany, Salem, Bozeman, Helena, Great Falls, Butte, Anaconda, Kalispell, Denver, Sheridan, Powell, Red Lodge, Houston, Dallas, Fort Collins, Spokane, New York, Philadelphia, New Jersey, Phoenix, Mesa, Rapid City, Lincoln, Bismarck, California, Chicago, Illinois, Minneapolis, Detroit
 

EEOC Statement:
Bretz RV & Marine is committed to a policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. This commitment extends to all aspects of our employment practices in compliance with Washington State's non-discrimination policies.

Products and Brands:
RV Manufacturers: Airstream, Coachmen, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, NuCamp, Thor, Tiffin, Ember RV, Brinkley RV, Oliver Trailers.

Boat Manufacturers:  Barletta, Sea-Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine, Thunderjet, Sylvan Boats.