Operations Manager

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across more than 37 locations around the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally.

Based in our Malaysia office, this newly created role will own the Malaysia operations function to ensure our current and future customers have a seamless experience with Airwallex. With our business continuing to expand globally and our South East Asia client base scaling rapidly, the Operations Manager will have the opportunity to build and lead a team in a way that is scalable and efficient. 

Through optimising current operations processes and implementing new ones, the ultimate goal of this function is to ensure all rules and regulations are followed and that the end-user experience is seamless.

This role is based in Kuala Lumpur, Malaysia.

• Identify and drive strategic projects to improve our customer experience, as well as help operationalize various internal Airwallex functions  

• Take a data-driven approach to problem solving 

• Work across functions to ensure stakeholder alignment and deliver desired outcomes

• Help build processes relating to customer support

• Manage the daily operation and monitoring of AML/compliance programs

• Work with the Compliance Manager to operationalise emerging regulatory and compliance requirements (such as KYC, AML, CTF) on a regular basis

• Work with the product teams to promote our Operations product and excellence our operations affairs

• Monitoring and improving the efficiency of key compliance operations functions including transaction monitoring, KYC, and name screening

• Monitoring payment and treasury related operations for the regional business

• Help define key KPIs and build the appropriate reports to improve the customer experience while driving efficiency improvements

• A natural leader - You have strong leadership skills that enable you to influence and motivate those around you

• A decision-maker - You are not afraid to call the shots in order to move forward

• A people person - building relationships with internal and external stakeholders comes easily to you

• Extremely curious - Your analytical skills are second to none and excel gets you excited

• Process driven - You enjoy following and creating procedures to ensure an efficient and well-documented process

• A team player - But you enjoy working independently as much as you enjoy working with a team

• A master prioritiser - You use your sound judgment to assess all of the tasks at hand and make the decision on the order in which you complete each task

• Bachelor’s Degree or equivalent

• 7+ years relevant experience

• Experience working in a global environment is preferred

• Experience in FinTech or start-up or fast-growing tech company experience is preferred

• Experience in Top-tier strategy/management consulting is preferred

• Fluency in English 
  

• Fluency in Mandarin 

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.