Operations Manager

Operations Manager

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

Job Family Definition:

Directs and leads a staff responsible for overseeing one or more sales operations areas, including sales support, sales processing, sales operations, account operations, and sales compensation operations. Develops strategies and performance plans to support a culture of customer, partner, and sales experience and process quality within their organization. Consults and interacts with corporate, business, and function sales leadership to achieve desired business revenue and order performance results. Responsible for design and implementation of sales operations tools, systems, processes and solutions, including strategies, communication, analytics and training. Ensures sales operations are aligned with overall business objectives in order to balance operational efficiency and stakeholder satisfaction.

Management Level Definition:

Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Manages non-exempt/exempt individual contributors and/or supervisors. Has accountability for results of a major program in terms of cost, direction and people management. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues. Recruits and supports development of direct staff members. Typically reports to MG2 or Director.

What you’ll do:

Responsibilities:

• Provides direct and ongoing leadership for a team of individual contributors supporting operations systems and processes for the sales organization

• Oversees the development, implementation and utilization of systems supporting sales operations processes, including pricing, order management, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions

• Manages headcount, deliverables, schedules, and costs for multiple ongoing initiatives, ensuring that resources are appropriately allocated, and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.

• Communicates operations status and escalates issues to direct managers, sales managers, program managers, and internal and external partners.

• Manages relationships with internal and external partners and suppliers, including setting expectations regarding deliverables, quality, schedules, and costs

• ensures that team members are effectively communicating and collaborating with outsourced resources.

• Proactively identifies opportunities for process improvement and cost reductions opportunities.

• Provides people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans, coaching, and career development

• ensures that proper knowledge and career development tools are in place to support ongoing team member and process development.

Additional guidance/criteria:

• Manages and controls activities within a single country or a sub-region which is part of a larger geographical Region.

• Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers.

What you need to bring:

Education and Experience Required:

• First level university degree or equivalent experience required. May have advanced university degree.

Knowledge and Skills:

• Strong leadership skills, including coaching, team-building, and conflict resolution.

• Advanced project management skills including time and risk management, resource prioritization, and project structuring.

• Strong analytical and problem solving skills.

• Ability to manage human capital across geographies to drive workforce development and achieve desired results

• Strong verbal and written communication skills, including negotiation, presentation, and influence skills

• Advanced business acumen, technical knowledge, and extensive knowledge in applications and technologies

• Strong multi-tasking and prioritization skills

• Strong communication skills (e.g. written, verbal, presentation)

• mastery in English and local language

• Good understanding of company's policies and processes.

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#operations

Job:

Sales Operations

Job Level:

Manager_1

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.