We’re looking for a GM and People Operations pro for a standout Boston fabrication company in the window treatment niche focused on quality, collaboration, and exemplary customer service. If you’re looking to add efficiency to a business and oversee a team of excellent project managers in a creative niche, this one’s for you!
Schedule: 8-5pm, M-F onsite at our South Boston workroom.
Compensation: Offer range of $75-90, experience dependent
Benefits:
- 10 days PTO, accrual based in year 1.
- 5 sick days/year.
- 10 paid holidays/year.
- Parking or public transportation reimbursement
- Retirement Savings available through employer.
- Roth 401k coming in 2025: available after 90 days
A Day in the Life in 4 Parts
- People Management: Act as a people manager of project managers. Oversee schedule of work and approve time off requests from staff. Answer staff’s questions on a daily onsite basis.
- Account Management: Act as a high level account manager with manufacturers. Become the face of the business for partners and end users.
- Process and Time Management: Assist with scheduling on behalf of ownership and oversee fabrication schedules. Act as a manager of each project manager’s projects at a high level, gaining oversight through use of Airtable and ensuring all projects meet tight timeline expectations. Enforce process, innovating for efficiency where needed.
- Facilities/Business Management: Provide safety support, facilities management or utility management. Maintain a presence on the workroom floor to observe and increase efficiency. Review and initiate payroll and account payments.
Additional Goals and Responsibilities:
- Provide reviews, onboarding and training, managing time tracking, oversee project delivery timeline, job costing and time tracking analysis, setup tech, managing office inventory?
- Manage productivity and provide feedback to teams, with an eye on process improvement and future innovations.
- Improve lead times and clean install rate.
Qualified Applicants Have:
- A thirst for efficiency and a go-to, figure-it-out factor.
- A natural gift for leadership, including the soft skills that need to accompany an assertive problem solving mindset.
- Agility with airtable and quickbooks and a desire to add other tech and tooling innovations for efficiency and boosts in people operations
- Experience in people operations, facilities management, and HR.
- Experience in project management.
Ideal Candidates Have:
- Experience in fabrication or the window treatment niche.
- Are former project managers and/or people managers in the interior design space.
Interested and qualified? We can’t wait to talk more! Start a conversation with us by applying today.
Behind the Design and its affiliates are equal opportunity employers.
Top Skills
What We Do
Behind the Design specializes in recruiting, training, and operations process development for interior design and home remodeling companies. Our mission is to engage, educate, and evolve small businesses, by creating training and operational systems that will inspire their employees, streamline costs, and develop a ROCKSTAR culture to drive profits!
From window coverings to interior design, furniture and flooring, closets and painting or electrical, if you serve a residential or commercial clientele that provides full circle consultation to install services, we will assist you in building your business to be scalable from $2m to $10m and beyond. We will help you find the right people and put them in the right seats, train them to be productive in their sales, customer service, or business development roles, and craft procedure manuals that will give them a roadmap to succeed.
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