Operations Manager

Posted 16 Days Ago
Be an Early Applicant
Chicago, IL
Mid level
Artificial Intelligence • Fintech • Machine Learning • Natural Language Processing • Business Intelligence
AlphaSense empower professionals to make smarter business decisions with confidence and speed.
The Role
The Operations Manager will oversee Analysts and Client Research Managers, coach them to exceed their quotas, ensure exceptional service delivery, and maintain high engagement with clients. Responsibilities include training, performance evaluation, quality assurance, and collaboration with senior management on departmental initiatives.
Summary Generated by Built In

Location: Chicago, IL

Reports to: Director of Customer Operations 

About AlphaSense: 

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. 

About the Team:

At Tegus by AlphaSense, we work directly with some of the world’s most well-respected institutional investors, corporations, and consultancies each day by providing real-time industry experts so they can make investment decisions faster.  We are persistent, have a strong work ethic, and make decisions with our customer’s top of mind. 

Join a dynamic and results oriented team, responsible for overseeing the day-to-day operations of our Expert Call Services.  

About the Role: 

The Operations Manager will be responsible for coaching Analysts on achieving and exceeding their monthly call quotas and providing exceptional service in a fast-paced, high energy, and collaborative environment.

This person will also coach Client Research Managers (CRMs) to identify opportunities in order to increase engagement and call volume within their customer base in a high-energy and collaborative environment while modeling and instilling AlphaSense values and culture in their team.

Who you Are:

  • 2+ years of experience in people management. 
  • Ability to effectively train, coach and mentor a team to ensure delivery of world-class service.
  • Exceptional communication and interpersonal skills, capable of building relationships at all levels.
  • Open-minded and curious listener who is able to pick up context quickly and can navigate ambiguity to get to the heart of the problem.
  • Self-starter attitude who can initiate and drive projects to completion with minimal guidance.
  • Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision.
  • Undergraduate with a bachelors degree preferred. 

What You’ll Do: 

  • Develop, manage, and incentivize Analysts & Customer Research Managers in achieving and exceeding key metrics.
  • Coach Analysts & Client Research Managers to deliver unmatched service and communicate professionally with customers and experts. 
  • Interview, hire, and develop (post-onboarding training) a team of Analysts who ramp to full contribution within 12 weeks.
  • Compile team reports, conduct 1:1’s, and conduct regular quality assurance reviews.
  • Work closely with Senior Managers/Director of Operations to provide feedback and execute on department-wide initiatives.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Additional Components: You may also be offered a performance-based bonus, equity, and a generous benefits program.

The Company
HQ: New York, NY
1,200 Employees
Hybrid Workplace
Year Founded: 2011

What We Do

AlphaSense is a market intelligence and search platform used by the world’s leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including company filings, event transcripts, expert calls, news, trade journals, and equity research. Our platform is trusted by over 3,500 enterprise customers, including a majority of the S&P 500.

Headquartered in New York City, AlphaSense employs over 1,000 people across offices in the U.S., U.K., Germany, Finland, and India. For more information, please visit www.alpha-sense.com.

Why Work With Us

It takes a special kind of person to build something new. It’s not for everyone -- the hours can be long and the work hard. But for those of you who love to build, stretch, and innovate you’ve found your new workplace.

We pride ourselves on being customer obsessed, product led, and offer near endless growth for people who want to build.

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