Operations Manager

About us

At Function Health, our mission is to empower individuals to take control of their health. Through our innovative platform, we offer comprehensive health insights through over 100+ lab tests, track health changes over time, and provide actionable, easy-to-understand results, all made affordable and accessible to everyone.

Our leadership doesn't just talk the talk; they've been at the helm of technological innovation and medical excellence. Led by tech visionaries and the esteemed Dr. Mark Hyman of Cleveland Clinic fame—a 15-time New York Times bestselling author—our team is a dynamic blend of pioneering spirits and medical mavericks. As we gear up for our next phase of growth, we're on the lookout for exceptional talent to join our ranks.

We're calling all innovators, disruptors, and those with a penchant for challenging the status quo to join us. If you're drawn to the idea of leveraging technology to make a tangible difference in people's lives and have the skills to contribute to a platform that's changing the face of healthcare, Function Health is where you can leave your mark. Let's redefine health care together, one innovation at a time.

The Role

We’re looking for an Operations Manager to join our rapidly growing consumer health tech startup. This individual will be responsible for leading the overall operations strategy and execution, developed in collaboration with the senior leadership team. You will oversee a team of operations associates, driving initiatives to enhance operational efficiency, productivity, and service quality. This role involves developing and implementing best practices, analyzing data to inform decision-making, and collaborating with key stakeholders across the organization to ensure seamless operations. Additionally, the Operations Manager will play a crucial role in driving strategic innovation, optimizing processes end-to-end, and fostering continuous improvement to achieve business objectives and support growth.

Responsibilities:

• Team Management: Lead and mentor a team of Operations associates, providing guidance, coaching, and support to ensure high performance and goal achievement.
• Cross-functional Collaboration: Collaborate with leadership, sales, marketing, product development, and other departments to align strategies, share insights, and drive initiatives that enhance operational efficiency.
• KPI Development and Monitoring: Define and track key performance indicators (KPIs) related to operations, including turnaround time (TAT), forecasting, and other relevant metrics. 
• Continuous Improvement Initiatives: Lead continuous improvement initiatives that enhance operational processes, systems, and practices by leveraging data-driven insights and industry best practices. 
• Risk Management: Identify and mitigate risks related to operational efficiency, such as process bottlenecks, resource allocation challenges, and operational disruptions. 
• Executive Reporting: Provide regular updates and reports to senior leadership and stakeholders on internal operations and partnership metrics, trends, initiatives, challenges, and opportunities.

Qualifications:

• Has 5+ years of experience in strategy & operations roles in one or more GTM functional areas (e.g. operations, customer success, sales)
• Prior education or experience in the health and medical space strongly preferred
• High degree of comfort handling challenging situations, facilitating internal discussions, and demonstrating a proactive, solution-oriented mindset.
• Experience in Client Success Management - streamlining processes with external partners. 
• Demonstrates proficiency in key skills such as effective communication, relationship building, and collaboration. 
• Has exceptional problem solving and analytical skills; demonstrated ability to structure complex problems, navigate challenging data sets, and develop actionable solutions.
• Is capable of leading, but also contributing as an individual to a team.

Nice-to-haves

• Prior education or experience in the health and medical space strongly preferred
• Start-up experience, particularly in early-stage technology companies.

We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. Join us on our mission to revolutionize the health technology industry!

FAQ’s

• What is Function’s approach to remote work? Function is 100% remote across the United States, from Austin to New York to San Francisco. We meet up in person on occasion.
• Who works at Function? We’re small but growing! The team includes: Pranitha, Mike, Jonathan, Dr. Hyman, Amy, Kiara, Whitney, Karly, Samone, Sean, Max, Tova, Erika and many more.
• What’s the interview process like? You’ll meet with Samone, our Senior Manager of Operations. Then, you’ll meet with our Director of Operations, Amy Crees. On this call, we’re looking to understand your experience, interests, and if you’re a culture fit. Then, you’ll have an interview with our COO and Co-Founder, Pranitha Patil. After that we’ll send an offer! If we don’t give an offer, we’ll be sure to provide feedback.
• Do I need to match all requirements (e.g. x years of experience, healthcare background)? Function Health welcomes applicants from diverse backgrounds and experiences. While it is not necessary for candidates to possess expertise in all areas, we are seeking individuals with exceptional talent in building and managing software. At Function, we prioritize continuous learning and growth for all team members. We strongly encourage individuals from traditionally underrepresented communities, including women, people of color, LGBTQ+ individuals, veterans, and people with disabilities, to apply.

At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.