Operations Manager

Title: Operations Manager
Employment Type: Full-Time

Salary: $85,000-$105,000 annually
Location: 148-08 94th Ave. Jamaica, NY 11435 
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

About DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities:

• Follow all pertinent Ambulnz policy and procedures.

• Monitor operations to ensure the delivery of quality and cost-effective service.

• Works with management staff to ensure continuity, consistency, and strong lines of communications.

• Monitors operations to ensure that all personnel comply with company policies and procedures.

• Regularly oversees maintenance, equipment, supplies and cleanliness.

• Perform manager duties including hiring, corrective action, performance appraisals, counseling, work scheduling, and training in compliance with federal, state, city, EEOC and Affirmative Action guidelines.

• Scheduling and staffing and performance management.

• Manages and supports Operations Supervisors

• Assist in all areas of Risk Management (incidents, accidents, health, and safety)

• Determines the need for and ensures that Incident Reports, Accident Reports, and documentation is completed in a timely and compliant manner.

• Review all incident reports and follow-up immediately with any necessary action.

• Ensure proper communication of all company policies within field operations to all staff members timely and effectively.

• Implement all directives issued by the leadership.

• Maintain company compliance with OSHA regulations.

• Troubleshoot problems in field activities and implement workable solutions.

• Report any and all problems, information, and/or suggestions regarding the overall operation of the company to the Division Manager.

• Perform all other related duties as assigned.

Qualifications:

• Valid NY State EMT/Paramedic certification (Required) 

• Experience managing a large team.

• 2+ years in a supervisory role

• Healthcare experience strongly preferred.

• 3+ years’ experience working in a healthcare role strongly preferred.

• Scheduling experience

• Organization skills

• Critical thinking skills.

• Proficiency in Microsoft Word and Excel

• Excellent verbal and written communication skills

• Active Driver's License for 2 years or more

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.