Job TitleOperations Manager
Job Description
Function
Operations Manager
Reports to
Senior Operations & Maintenance Manager (SCM)
Direct Reports
Process Engineer, BHS Operation Technical Support, BHS Operations Technician HLC/PLC.
Job purpose statement
- General management of service contract and Operational activity: Personnel, Operations, Quality and maintain operations KPIs as specified in the contract.
- Contact person towards the client for all operational issues and technical issues.
- Development and further professionalization of the site-based service team
Scope
- Management for the baggage handling system and client relationship management, as specified in the contract.
- Building and maintaining relationships with key decision makers.
- Direct streamlined communication with the client to ensure maximum synergy between different operations functions of the airport facility and the automated baggage handling system.
- Having direct contact with client management to create prospects.
Qualification and abilities
- Higher level technical/business education. (Master/bachelor’s degree)
- Have electrical and mechanical knowledge (high technical education)
- Experience in management / team leader function.
- Team builder and motivator.
- Excellent interpersonal and communication skills (in English and Arabic).
- Proper communication capabilities.
- Site representative of Vanderlande Industries and client focal point of contact.
- More than 8 years (international) service management experience.
- Background in automated handling systems, goods industry and/or system integration businesses.
- Strong customer focus and services-oriented mindset.
- Residing locally or willing to relocate to Dammam (KSA).
- Business functions focused and entrepreneurship mindset.
Responsibilities
- Customers service contract – personnel, operations, quality, and finance.
- Final responsibility for performance of operations on site specific.
- Budget controller for site business related functions.
- Client focal point of contact and Site representative of Vanderlande Industries.
- Manage the Operations crew.
- Identifying, locating, and assessing improvement opportunities.
- Coordinate with stakeholders at the airport.
List of key activities
- Prepare and implement service contract.
- Management of site base team and service contract: staff, operations, quality.
- Problems solving and trouble shooting.
- Continuous improvement of system performance.
- Frequent management meeting with the client.
- Communication with the client and relationship management.
- Co-ordinating with the client and airport stakeholders.
- Cost control and warranty management.
- Co-ordination and focal point of contact with subcontractors.
- Control and improve operation process.
- Coordination during big incidents.
- Prepare weekly and monthly reports concerning problems and incidents.
- Responsible for health, safety, and environment on site.
Work pattern
Day Time
Differentiator
- Manages group, Performing a variety of multidisciplinary activities.
- Methodical development of new ways of working, new tooling and competencies of the department and the site team.
- Tuning of interdepartmental processes is decisive: thinking outside of the box.
- Realization and implementation of process improvements.
What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market.
Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.
Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
