Operations Manager

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform worldwide.

StubHub is growing and looking for people who want to help us shape how millions buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and, most importantly, a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.

The Fulfilment Operations team is responsible forenabling the seamless delivery of live event tickets from the seller to the buyer. Ticket delivery solutions for live events are rapidly evolving and we expect our ticket delivery solutions to be the best in the industry. The Fulfilment Operations team handles the toughest problems and informs our product and strategic roadmap to ensure we offer the best experience to our fans. 

We are looking for a driven Operations Manager who is obsessed with solving problems. You should combine strong people management skills, an analytical mindset and dedication to getting our fans to events as smoothly as possible. The successful candidate will need a bias for action and detail, with proven operational and people management skills kills in a high-pressure environment. 

This Full-Time position may require weekend, holiday, daytime, and/or evening hours.

This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.

What You'll Do

• Manage a team of fulfilment operational experts, including playing a key role in hiring where necessary 
• Devise and implement new training programs for the team to improve execution and quality 
• Closely track key metrics and understand how these relate to business goals, including explaining changes in metrics over time and as a result of new initiatives 
• Help design, implement and validate new workflows from scratch to solve business problems 
• Lead the performance and development review cycle for your team 
• Proactively investigate issues and design solutions ranging from manual processes to product updates 
• Interface directly with many key stakeholders, from external partners tosenior leadership 
• Be the expert on getting our fans their tickets 

What You've Done

• 2+ years' experience in a managerial, analytical or problem-solving role overseeing a team size of at least 5 team members
• Excellent people management skills. Experience managing a team of at least 5 team membersrequired.
• Experience measuring performance and moving a metric 
• Track record of building new processes and solving problems from scratch 
• Proficiency with Excel strongly preferred.
• Basic SQL experience or willingness to learn

Competencies:

• Customer Focus: The commitment to understanding and meeting the needs of customers 
• Time Management: The skill to prioritize tasks, manage workload efficiently, and meet deadlines. 
• Communication: The capability to convey information clearly and effectively to colleagues, clients, or stakeholders, both verbally and in writing. 
• Leadership: The ability to influence and motivate others to achieve goals and drive initiatives forward. 

What We Offer

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
• Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
• Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.

About Us 

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform for events worldwide- from sports to music, comedy to dance, festivals to theater- StubHub offers the safest, most convenient way to buy or sell tickets for the most memorable live experiences. Join our team for a front-row seat to the action. 

We are an equal-opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.