City Operations Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a City Operations Manager you are responsible for the smooth operational flow and ensure a high quality of passenger transport in the wider Frankfurt region. You are the contact person for our local team and our local partners, involved in projects to centralize and automate processes and work towards achieving key performance indicators.

Please note this role is internally referred to as Field Manager.

What You Will Do:

• You are responsible for managing daily operations and own key performance metrics for our on-demand services
• You lead the field team on-site, work closely with the central operations team, act as a point of contact for partners and driving staff, and actively contribute ideas for process optimization
• You analyze feedback from passengers, drivers, and partners, identifying and implementing opportunities to enhance service quality
• You play a vital role in Via’s expansion efforts, driving projects like depot and charging infrastructure setup, and recruiting and training drivers

Who You Are:

• You have at least 1-4 years of work experience to guide you. We welcome people from all backgrounds and experience levels - whether you’ve worked as a store manager, had a role at a startup, or come from a completely different industry - we want to hear from you.
• You can balance the needs of different stakeholders, find the right tone in every situation and embody a positive leadership personality
• You have a quick grasp and approach complex issues in a solution-oriented manner
• Continuous improvement is your mission, and you are data-driven and passionate about technical topics
• Your German language skills are at least C1 level and your English is fluent
• You have a valid driver's license in Germany, class B

What We Offer:

• Joining a global employer with over 600 mobility deployments in 35+ countries
• Becoming part of a company that was awarded for its commitment to social good
• 30 vacation days a year
• Urban Sports Club membership
• State of the art hardware for you to perform your work worry free
• Salary Range: €45-65k. Final salary will be determined by the candidate’s experience, knowledge, and skills. 

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around. 

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride? 

Via is an equal opportunity employer.

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