Operations Manager

Posted Yesterday
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Charlotte, NC, USA
In-Office
Mid level
Consumer Web • Professional Services • Real Estate • Retail
The Role
Manages home improvement installation operations, including installer training, process audits, compliance standards, job ticket review, labor budget tracking, workforce planning, overtime reporting, safety, and new product implementation. The role requires warehouse and building-material inventory experience, SOP writing, installation-process expertise, management experience, and up to 30% travel.
Summary Generated by Built In

Renuity

Operations Manager

The home improvement industry is broken. Renuity is here to fix it.

We’re on a mission to revolutionize home improvement, making it faster, easier, and stress-free to upgrade your home inside and out. Whether it’s a new bath, a custom closet, or exterior upgrades, we help people create homes they love – without the hassle. With expert teams in 36 states and counting, there’s probably a Renuity home in your neighborhood. And we’re just getting started.

If you’re ready to build the future of home improvement, join us.

What We Offer

  • Comprehensive benefits including medical, dental, and vision

  • Opportunity to work with a nationally recognized brand, Kohler!

About the Role

  • Create, update, and facilitate training on product installations

  • Audit job work tickets, installer processes, and installation compliance requirements

  • Own, manage, and audit the corporate installation process and installation standards

  • Ensure installer hours are completed under the estimated budget for jobs

  • Assist the field and HR team with workforce planning for assigned territories

  • Monitor and report employee overtime weekly to leadership

  • Assist with the implementation of new product lines

  • Up to 30% travel within the position

Key Qualifications

  • 4+ years’ experience in the home improvement industry.

  • 3+ years of management or supervisory experience.

  • Strong written and verbal communication skills.

  • Must have warehouse management and building material Inventory experience

  • Must be employee and customer job-site safety driven

  • Must have training experience with installation process and standards

  • Must have experience in writing field install SOPs

  • Knowledge of systems such as Microsoft Suite, Google Suite, and CRM Tools (i360 – SalesForce).

  • Valid drivers license.

About Us:

Renuity is a national leader in the direct-to-consumer home improvement industry, dedicated to transforming spaces and enhancing lives. As one of the fastest-growing providers in the country, we operate under the Renuity brand and through a network of trusted regional companies—including Mad City Windows & Baths, FHIA Remodeling, Statewide Remodeling, MaxHome, Rite Window, and Closet America.

Backed by private equity and fueled by an ambitious growth strategy, Renuity has expanded rapidly through strategic acquisitions. Today, we’re focused on unifying our brands, streamlining operations, and delivering exceptional service to homeowners nationwide. We’ve already helped hundreds of thousands of customers upgrade their homes with quality products and expert installation—at competitive prices.

At Renuity, you’ll join a dynamic, fast-paced, and collaborative team where your work directly contributes to the company’s success. Our people work closely with executive leadership, embrace innovation, and drive real impact. Whether you’re in the field or at HQ, you’ll be part of shaping the future of home improvement—and building a career you can be proud of. To learn more, visit www.renuityhome.com.

#RHB

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. 

If you have a question regarding your application, please contact [email protected]

To access Renuity's Privacy Policy, please click here: Privacy Policy

Skills Required

  • 4+ years of experience in the home improvement industry
  • 3+ years of management or supervisory experience
  • Strong written and verbal communication skills
  • Warehouse management experience
  • Building-material inventory experience
  • Employee and customer job-site safety focus
  • Experience training installers on installation processes and standards
  • Experience writing field installation standard operating procedures
  • Knowledge of Microsoft Suite, Google Suite, and CRM tools including i360 and Salesforce
  • Valid driver's license
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The Company
HQ: Charlotte, NC
2,000 Employees
Year Founded: 2019

What We Do

Renuity is a tech-enabled home services platform that provides replacement and remodeling services across bath, window, garage coatings, and closets. It operates as a direct-to-consumer company with a family of home improvement brands, aiming to make home improvement faster, easier, and stress-free.

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