Operations Manager

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting

• Finance Consulting and Billing Services

• Applied Technology

• Outsourcing and Operations

• Strategy

• Project and Grants Management

• Assessments and Feasibility Studies

About PCG

Public Consulting Group (PCG) partners with public sector agencies to deliver solutions that matter. Our work in Michigan includes leading the MI Capacity Building Center (CBC), a statewide initiative under MDHHS to centralize children’s behavioral health training and workforce supports. We are committed to innovation, inclusivity, and continuous improvement in service delivery.

Position Overview

The operations manager will oversee all operational aspects of the MI CBC, ensuring the successful delivery of training programs, platform management, communication, and client engagement. This role requires attention to detail, dedication to operational excellence and continuous improvement, and the ability to manage a complex, multi-faceted project serving thousands of behavioral health practitioners statewide.

Key Responsibilities

• Operational Management: Direct, manage, and implement day-to-day operations of the MI CBC, including website/registration platform, logistics for live and virtual sessions, communications, CEU processing, and compliance with MDHHS standards. This requires planning and managing many details and dependencies.
• Training Portfolio Management: Manage delivery of 200+ annual trainings from technical and in-person logistics to communications and training support; manage subcontractor agreements and support quality content aligned with MDHHS priorities.
• Business Process Enhancement: Identify opportunities for process improvements, either to enhance efficiency, quality, or customer and staff experience. Troubleshoot challenges and identify solutions. See enhancements through from idea to implementation.
• Performance & Reporting: Monitor KPIs, develop and manage performance dashboards, and implement CQI cycles to improve the quality and efficiency of the CBC.
• Financial Oversight: Participate in project budgeting and financial management activities and conversations.
• Team Leadership and Supervision : Foster a collaborative and high-performance culture.

Qualifications

• Bachelor’s degree, Master’s degree preferred
• Minimum 5 years of experience in project or operations management, preferably in human services.
• Understanding of state government operations and/or behavioral health programs is a plus.
• Experience managing training operations is a plus.
• Proven ability to lead large-scale, multi-stakeholder initiatives.
• Strong skills in technology, data analysis, critical thinking, problem solving, and performance reporting.
• Excellent communication and relationship-building skills.

Why Join PCG?

• Opportunity to lead a high-impact statewide initiative.
• Collaborative, mission-driven culture.
• Competitive compensation and benefits.
• Professional growth through challenging and meaningful work.

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Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Range: $83,400 - $110,000

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.