Position Overview:
The Operations Manager is responsible for overseeing multiple PCI Municipal Services site operations, in partnership with the General Manager. The Operations Manager will ensure that employees are performing their job functions in an efficient manner and provide the highest level of customer services to our clients.
Essential Job Functions:
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Follow protocol for corporate administrative procedures and apply disciplinary action related to the employee’s performance.
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Supervise direct reporting managers, supervisors, and location employees to ensure complaints, disagreements, or misunderstandings regarding rates or services are resolved diplomatically.
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Supervise the quality of work for all employees to ensure all work tasks and assignments are performed efficiently, effectively, and as required.
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Ensure proper parking, security, cash control, and customer service procedures are being followed by employees.
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Monitor maintenance of the facilities to ensure that they are cleaned and maintained according to company policies and procedures.
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Monitor office audits of daily cashier reports to ensure that sales totals are reported and recorded on time.
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Monitor and review all damage claims to assign responsibility for damages.
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Additional tasks as needed.
Skills and Attributes:
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Excellent communication skills
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Hands-on team player and manager
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Ability to work independently
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Ability to make sound decisions and utilize good judgment.
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Ability to de-escalate situations
Requirements:
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Qualified candidates must be professional and have excellent verbal and written communication.
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(3-5) years of management experience is preferred
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Basic computer knowledge, i.e. Microsoft Office: Word, Excel, Outlook.
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Use of a calculator and general mathematical skills required.
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(3) years of Parking experience is preferred
Skills Required
- Professional demeanor with excellent verbal and written communication skills
- Basic computer knowledge, including Microsoft Word, Excel, and Outlook
- Calculator use and general mathematical skills
- Three to five years of management experience
- Three years of parking experience
What We Do
PCI Municipal Services is a privately owned boutique firm focused exclusively on municipal parking management. It works with municipalities to operate on-street and off-street parking programs, manage parking enforcement, and improve local parking and transportation services. Its offerings also include consulting for parking-program modernization, new facilities, residential parking zones, and technology deployment, with services adapted to each municipality’s operational objectives and local needs.
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