The Role
Manages daily warehouse operations, including staffing, scheduling, safety, customer service, labor and billing audits, deposits, payroll records, data entry, budgets, and closeout procedures. Supervises, trains, and coaches warehouse associates; resolves operational and customer issues; negotiates carrier rates; maintains compliance with company policies; and supports efficient service delivery in a physically demanding, evening-shift environment.
Summary Generated by Built In
Job Summary & Responsibilities
We are looking for a Warehouse Operations Manager to join our team and be part of something great. We have an outstanding career opportunity for a driven, successful leader with at least 3* years* of increasing management responsibility in the distribution/transportation fields. Successful candidates will handle the daily management of the warehouse crew. We provide unloading services for our client.
Operations Manager
Fishkill, NY
Schedule: Sunday-Thursday; 6:00 pm start
We are looking for a Warehouse Operations Manager to join our team and be part of something great. We have an outstanding career opportunity for a driven, successful leader with at least 3* years* of increasing management responsibility in the distribution/transportation fields. Successful candidates will handle the daily management of the warehouse crew. We provide unloading services for our client.
DAILY RESPONSIBILITIES:
- Negotiation of rates with common carrier representatives
- Running site with safety and efficiency as priorities
- Writing and balancing daily bank deposits
- Creation of daily work logs and transmission of same to corporate
- Audit of daily labor and billing reports
- Ensure customer needs are met on a daily basis.
- Document and resolve any customer service or associate issues daily.
- Ensure all associates follow policies and work rules including safety work rules.
- Hold weekly safety meetings and ensure associate participation.
- Assist in managing Site and Departmental budget.
- Scheduling associate shifts based on customer requirements.
- Interview, hire, and train new associates.
- Supervise timely and accurate data entry for all services performed.
- Complete daily closeout, including cash balancing, data upload, and payroll record administration according to policies and standard operating procedures.
QUALIFICATIONS:
- Must be very flexible with shift start times as well as days worked, including weekends and holidays.
- 3 years of management and leadership experience in an industrial setting.
- Ability to train, coach, and mentor warehouse associates.
- Strong organization and prioritizing skills.
- Ability to simultaneously perform multiple tasks.
- The ability to make decisions, problem solve, prioritize assignments and direct the workforce in an ever-changing, warehouse environment.
- Ability to manage budgets; read and interpret P&L statements; and prepare related management reports.
- Intermediate PC skills with knowledge of Excel, Word, Outlook and PowerPoint
- Excellent aptitude in estimating rates and adding and subtracting mentally while constantly multi-tasking.
PHYSICAL REQUIREMENTS:
- Ability to walk and stand for extended periods of time
- Ability to lift up to 75 lbs
EDUCATION and/or EXPERIENCE:
- Warehousing, Logistics, Supply Chain or Third Party experience preferred
- BS/BA Degree or Associates Degree with Equivalent Experience is a plus but no required
- Excellent interpersonal communication, leadership, and customer service skills.
- Proven track record in supervision of warehouse employees including Hiring, Training, and Termination.
- Proven experience in providing high levels of customer service to internal and external customers.
- College degree is a plus.
This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The job responsibilities and tasks described herein may be modified and expanded over time.We will offer the successful candidate:
Salary commensurate with education, experience and skills
Quarterly incentive based on operational performance.
Benefits after 30 days including major medical, dental, vision, life, STD, LTD, and 401
Quarterly incentive based on operational performance.
Benefits after 30 days including major medical, dental, vision, life, STD, LTD, and 401
#LI-JM1
Skills Required
- At least 3 years of management and leadership experience in an industrial setting
- Flexibility with shift start times, workdays, weekends, and holidays
- Ability to train, coach, and mentor warehouse associates
- Strong organization and prioritization skills
- Ability to multitask, make decisions, solve problems, prioritize assignments, and direct a workforce
- Ability to manage budgets, interpret P&L statements, and prepare management reports
- Intermediate PC skills and knowledge of Excel, Word, Outlook, and PowerPoint
- Ability to estimate rates and perform mental arithmetic while multitasking
- Ability to walk and stand for extended periods
- Ability to lift up to 75 pounds
- Warehousing, logistics, supply chain, or third-party experience
- Bachelor's or associate degree, or equivalent experience
- Interpersonal communication, leadership, and customer service skills
- Proven supervision experience, including hiring, training, and terminating warehouse employees
- Proven experience providing high levels of customer service to internal and external customers
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The Company
What We Do
Capstone Logistics is the leader in providing specialized, technology-enabled solutions for the most challenging supply chains. Powered by an interconnected platform, Capstone creates end-to-end efficiencies and cost-savings that help suppliers, distributors, and retailers exceed customer expectations. From performance-driven labor solutions to high-touch transportation and fulfillment, Capstone delivers the scale, accountability, and continuity that enables modern supply chains to compete in an ever-evolving environment.
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