Job Description:
Operations Manager
About the Role
Merkle CXM Denmark is hiring an Operations Manager to take dedicated responsibility for staffing and resource planning across all crafts within Merkle DK, with a primary focus on our offshore and nearshore delivery teams. Reporting to the Operations Team Lead, this role manages the day-to-day allocation and availability of teams across the organization, working closely with craft and delivery leads to keep resourcing accurate, timely, and aligned with business needs.
Key Responsibilities
- Manage end-to-end staffing and resource planning across Merkle DK crafts, with primary focus on FTE allocation and bench management for the offshore and nearshore delivery teams.
- Coordinate daily and weekly with craft and delivery leads across Merkle DK to resolve staffing gaps and unfilled roles.
- Coordinate candidate sourcing, interview scheduling, and onboarding communications across Merkle DK, with priority on offshore and nearshore hires.
- Maintain availability and bench tracking spreadsheets across Merkle DK.
- Provide staffing input on Go/No-Go decisions for project hires and contractor use across crafts.
- Review hiring plans and track staffing needs against demand across Merkle DK.
- Negotiate with contractors and track associated costs, primarily for offshore and nearshore.
- Track and report on staffing levels, utilization, and bench across Merkle DK, feeding into wider Operations reporting.
- Provide monthly overviews of staffing, cost, and resourcing status across crafts.
- Flag resourcing risks early across Merkle DK and propose solutions to keep client accounts appropriately staffed.
- Support the Commercial Operations Manager and Operations Coordinator on staffing work across crafts.
What We're Looking For
- Experience in resource planning, workforce management, or operations within a professional services, agency, or delivery organization.
- Experience supporting staffing across multiple departments or crafts is an advantage.
- Experience with resourcing/booking systems such as WorkBook or WorkFront is an advantage, but not a requirement.
- Strong Excel/spreadsheet skills; comfortable working with resourcing or workforce management tools.
- Comfortable producing and presenting staffing data and reports.
- Clear, proactive communicator, comfortable coordinating with stakeholders.
- Organized and detail-oriented, with the ability to manage a high volume of moving parts.
What We Offer
- A role with clear, dedicated responsibility for a key part of Operations.
- Close collaboration with the Operations Team Lead and exposure to management reporting.
- A collaborative team environment at Merkle CXM Denmark.
- The full breadth to grow your clients: data, CX, commerce, technology and media in one integrated company, with capabilities recognised as leading by industry analysts
- A global network with local roots: one of Denmark's leading digital agencies, with offices in Copenhagen and Aarhus, and part of Merkle's 16,000+ people in 30+ countries and the wider dentsu network
- Room to grow: continuous learning and development, and opportunities across the global Merkle and dentsu network
- An inclusive, collaborative culture where ideas are valued and everyone is welcome
- Competitive salary and benefits. Your recruiter will share the full package
About Merkle
Merkle, a dentsu company, powers the experience economy. For over 35 years, Merkle has placed people at the heart of its digital business transformation approach. As the only integrated experience consultancy with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Recognized as a "Leader" by top industry analysts in categories such as digital transformation, commerce, experience design, engineering, technology integration, digital marketing, data science, CRM, loyalty, and customer data management, Merkle operates in 30+ countries with over 16,000 employees. Learn more at www.merkle.com.
Diversity and Inclusion
At dentsu, we believe in the power of diversity. We welcome all applications regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
Additional Information
Please send your CV or LinkedIn profile along with a short note about your motivation if you are interested. Please only upload in PDF format.
We look forward to receiving your CV and motivational note (in PDF format)!
Contact
For any questions, please contact the TA in charge of this role: Benjamin Våg, Talent Acquisition Partner at [email protected]
#LI-MERKLE #LI-Onsite #LI-BV1
Location:
CopenhagenBrand:
MerkleTime Type:
Full timeContract Type:
PermanentSkills Required
- Experience in resource planning, workforce management, or operations within a professional services, agency, or delivery organization
- Strong Excel and spreadsheet skills
- Comfort working with resourcing or workforce management tools
- Ability to produce and present staffing data and reports
- Clear, proactive communication and stakeholder coordination skills
- Strong organization and attention to detail while managing multiple moving parts
- Experience supporting staffing across multiple departments or crafts
- Experience with resourcing or booking systems such as WorkBook or WorkFront
dentsu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.
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Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
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Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
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Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.
dentsu Insights
What We Do
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next
