The We Care Plumbing, Heating & Air (part of the Any Hour Group) operations and service management roles focus on overseeing daily department functions, driving team performance, and ensuring high-quality customer service del.
Job Overview:
The General Manager will oversee the daily operations of a branch, ensuring that all departments work efficiently to meet the needs of our customers. This role requires a hands-on leader who is not only strategic but also able to lead and coach successful behavior and operations. The ideal candidate will have a strong background in managing teams, financial acumen, and a passion for delivering outstanding customer service.
Why Join Us?
- Growth Opportunities: As we expand, there will be opportunities for career advancement within the company and in locations across the Any Hour Group
- Supportive Environment: Work in a company culture that values teamwork, integrity, and a commitment to excellence; work with a proven playbook for successful business operations
- Impact: Play a pivotal role in shaping the future of the group and making a difference in our leaders, employees, and customers
Key Responsibilities:
- Leadership: Lead, mentor, and manage a team of service, sales, and install technicians, office staff, and other personnel to ensure the delivery of high-quality services
- Operational Oversight: Oversee all aspects of the company's operations, including scheduling, dispatching, and customer service, to ensure smooth and efficient processes
- Financial Management: Manage the company's budget, monitor financial performance, and work to improve profitability through cost-effective strategies and revenue growth initiatives
- Customer Satisfaction: Maintain and enhance customer relationships by ensuring prompt, professional, and quality service. Handle customer escalations and implement solutions to improve customer satisfaction
Qualifications:
- Experience: 5+ years of management experience in a service-based industry, preferably in home services, construction, or similar fields
- Language: ability to communicate effectively in both English and Spanish is strongly preferred.
- Education: Master of Business Administration in strongly preferred.
- Skills: Strong leadership and team-building skills, excellent communication abilities, and a solid understanding of financial management
- Financial Acumen: A strong understanding of how to grow top line revenue and profitability (EBITDA) at a branch level is non-negotiable for this role
- Sales Experience: A competency in ethically selling products/services and developing a sales team is required. Strong preference for candidates who have managed point of sale within customer's homes
- Attributes: Results-driven, customer-focused, with a strategic mindset and the ability to adapt to changing business environments
- Pre-employment background check & drug test
Skills Required
- 5+ years of management experience in a service-based industry, preferably home services, construction, or a similar field
- Ability to communicate effectively in English and Spanish
- Master of Business Administration
- Strong leadership and team-building skills
- Excellent communication abilities
- Understanding of financial management, revenue growth, profitability, and EBITDA
- Competency in ethically selling products and services and developing a sales team
- Experience managing point-of-sale activities in customers' homes
- Successful completion of a pre-employment background check and drug test
What We Do
Founded in 2000, We Care Plumbing, Heating & Air provides high-quality residential and commercial plumbing and HVAC services throughout Southern California. Dedicated to home comfort solutions, the company operates with a commitment of excellence through its mission, 'We Care To Go The Extra Mile,' delivering professional installation, maintenance, and drain services to its communities.
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