Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
The Hotel Indigo Cleveland Gateway boasts 143 guest-rooms and suites, over 2,400 square feet of meeting space and two outlets including our signature restaurant! Find out today what a career with Pyramid Global Hospitality at the brand new Hotel Indigo Cleveland Gateway can mean for you!What you will have an opportunity to do:
We are seeking a highly motivated, adaptable, and hands-on Hotel Operations Manager with strong experience in overseeing hotel operations. This role serves as a high-impact leadership position, responsible for stabilizing, supporting, and improving hotel operations in all departments.
Your Role:- Assume operational leadership for Hotel Indigo
- Oversee daily hotel operations, ensuring brand standards, policies, and procedures are consistently met
- Lead and support department heads across Rooms, Front Office, Housekeeping, Maintenance, Food & Beverage, and Guest Services
- Drive guest satisfaction and service excellence throughout the entire guest experience
- Monitor and manage labor productivity, scheduling, and payroll to align with budgetary goals
- Review financial performance, forecasts, and expense controls; identify opportunities to improve profitability
- Assess operational challenges quickly and implement corrective action plans
- Coach, mentor, and support hotel leadership teams; provide hands-on training as required
- Partner with Sales, Revenue Management, and Corporate teams to support occupancy, ADR, and service initiatives
- Ensure standards for safety, cleanliness, maintenance, and regulatory compliance are met
- Communicate effectively with ownership, leadership teams, and corporate stakeholders
- Stay informed of hotel industry trends and recommend operational improvements where applicable
What are we looking for?
- Proven hotel operations leadership experience (Assistant General Manager or equivalent)
- Strong understanding of hotel financials, labor management, and operational KPIs
- Ability to quickly adapt to new properties, brands, systems, and team cultures
- Excellent communication, leadership, and problem-solving skills
- Hands-on, visible leadership style with a strong service mindset
What are we looking for?
Compensation:
$55,000.00-
$65,000.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Skills Required
- Proven hotel operations leadership experience, such as Assistant General Manager or equivalent
- Strong understanding of hotel financials, labor management, and operational KPIs
- Ability to adapt quickly to new properties, brands, systems, and team cultures
- Excellent communication, leadership, and problem-solving skills
- Hands-on, visible leadership style with a strong service mindset
What We Do
Benchmark is an independent resort, conference-center, and hotel management company founded in 1980. It manages and markets distinctive hospitality properties, emphasizing personalized service, operational excellence, and memorable guest experiences. In 2021, Benchmark Hospitality merged with Pyramid Hotel Group and became part of Pyramid Global Hospitality, whose portfolio spans hotels and resorts in the United States, Caribbean, Europe, and other global markets.
