Bushwise Jobs

Operations Manager

Bushwise

Operations Manager

Posted 3 Hours Ago

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Serengeti, Mara, TZA

In-Office

Mid level

Edtech • Hospitality

The Role

Manage daily operations of a luxury safari lodge, including guest services, food and beverage, staff leadership, guest itineraries, ordering, administration, sustainability initiatives, and service standards. The role supports senior management, develops employees, coordinates departments, responds to guest feedback, and helps deliver exceptional personalized experiences in a five-star hospitality environment.

Summary Generated by Built In

OPERATIONS MANAGER | SERENGETI,TANZANIA

An exciting opportunity is available for an experienced Operations Manager to join a prestigious luxury safari lodge in Tanzania.

My client is looking for a passionate hospitality professional who thrives in a guest-focused environment and has a strong commitment to operational excellence, team development, sustainability and exceptional guest experiences.

KEY RESPONSIBILITIES

• Support senior management in the effective running of the lodge

• Oversee daily lodge operations, Food & Beverage and guest services

• Lead, train and develop staff

• Ensure exceptional guest experiences and personalised service

• Manage guest itineraries, activities and special requests

• Maintain high operational, hospitality and brand standards

• Oversee administration, beverage control and operational ordering

• Lead sustainability, conservation and environmental initiatives

• Drive staff engagement and team activities

• Assist with social media and PR-related communication

• Ensure effective communication across all departments

• Monitor guest feedback and ensure appropriate follow-up

• Promote a culture of excellence, professionalism and teamwork

Requirements

• Higher Diploma or Bachelor’s Degree in Hospitality Management

• 3–4 years’ relevant hospitality experience in a 5 star lodge

• Computer literate

• Fluent in English, both written and spoken

• Strong operational and organisational skills

• Excellent communication and interpersonal abilities

• Proactive, solutions-focused and detail-oriented

• Passionate about guest satisfaction

• Able to work under pressure and adapt to changing requirements

• Strong team player with a positive and professional approach

Benefits

Live-in

Skills Required

Higher Diploma or Bachelor's Degree in Hospitality Management
3-4 years of relevant hospitality experience in a five-star lodge
Computer literacy
Fluent written and spoken English
Strong operational and organizational skills
Excellent communication and interpersonal abilities
Proactive, solutions-focused, and detail-oriented approach
Passion for guest satisfaction
Ability to work under pressure and adapt to changing requirements
Strong teamwork and positive, professional approach

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The Company

59 Employees

Year Founded: 2006

What We Do

Bushwise is a Southern African training provider specializing in practical safari-guide and conservation education. It offers hands-on field-guide courses and practical conservation training, with programs aligned to professional certification and standards. Its courses prepare students for careers in guiding and conservation through immersive bushveld learning and experienced instruction, supporting ethical participation in safari, environmental, and wildlife stewardship sectors.