The Role
Oversee warehouse receiving, storage, picking, packing, shipping, inventory control, safety, and order fulfillment. Lead and develop warehouse staff, implement operational procedures, improve productivity and quality, analyze performance metrics, coordinate cross-functional workflows, and manage vendor relationships. The role also supports continuous improvement, supplier performance, compliance, and safe warehouse operations.
Summary Generated by Built In
As the Operations Manager, you will be responsible for overseeing the day-to-day operations of the warehouse to ensure smooth and efficient functioning. You will lead a team of warehouse staff, implement the best practices, and optimize processes to meet company objectives and customer requirements.
The ideal candidate would be a dynamic and experienced professional with strong leadership skills, a strategic mindset, and a passion for driving efficiency and excellence in warehouse operations. They would also possess the ability to effectively manage people, processes, and resources to achieve operational objectives and contribute to the overall success of the organization.
Key Responsibilities
Essential Functions:
- Oversee all warehouse activities, including receiving, storage, picking, packing, and shipping, to ensure timely and accurate order fulfillment and meet customer service level agreements.
- Develop and implement operational policies, procedures, and systems to improve efficiency, minimize errors, and maximize productivity.
- Coordinate with various departments to ensure seamless workflow and effective communication.
- Monitor inventory levels and control stock movements, while ensuring accuracy and compliance with inventory management protocols.
- Lead, mentor, and train warehouse staff, providing guidance, performance feedback, and support to foster a culture of teamwork and accountability, as well as hire, perform disciplinary actions, and dismiss as appropriate.
- Maintain a safe and clean working environment, enforcing safety regulations and conducting regular inspections to identify hazards and implement corrective actions.
- Track and analyze key account metrics, such as client satisfaction, usage patterns, and revenue growth, to assess performance and identify areas for improvement.
- Stay informed about industry trends, competitor activities, and market developments to anticipate client needs and provide strategic guidance.
- Develop and implement continuous quality improvement initiatives.
- Build and maintain relationships with vendors and suppliers. Manage supplier performance.
Job Qualifications
Education/Certifications:
- High School Diploma
Preferred Education/Certifications:
- Bachelor’s degree in supply chain management, Logistics, Business Administration, or a related field; or certification is a plus.
Experience:
- Two plus years’ experience in warehouse operations management, preferably in a distribution or logistics environment.
Preferred Experience:
- Experience with ERP systems.
- Experience with ISO or other formal quality systems.
- Experience in Lean Manufacturing.
Skills and Qualifications:
- Strong leadership skills with the ability to motivate and inspire teams to achieve goals and drive continuous improvement.
- Excellent organizational and problem-solving abilities, with diligence and an initiative-taking approach to addressing issues.
- Solid understanding of warehouse management principles, inventory control techniques, and best practices in logistics and distribution.
- Proficiency in warehouse management software (WMS) and Microsoft Office Suite.
- Ability to read, write, and speak English.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with stakeholders at all levels.
- Ability to thrive in a fast-paced, deadline-driven environment and manage competing priorities effectively.
Preferred Skills and Qualification:
- Knowledge of Group O client portfolio industries and relevant market trends is a plus.
Physical Requirements:
- Ability to lift fifty pounds, and bend, stand, walk, and lift for extended periods.
Benefits
- Medical, Dental, Vision, and Life Insurance
- Flexible Spending Accounts (Medical and Dependent Care)
- 401(k) Plan with Company Match
- Generous Paid Time Off
- 10.5 Paid Holidays
- Career Development Opportunities
About
At Group O, it’s our employees who we value most. That’s why we provide a supportive environment where employees are given every opportunity to excel. Group O offers a wide variety of careers with room for professional growth and advancement, and we are always looking for motivated individuals to join our team. At Group O, our employees’ health and well-being is equally as important as the work they perform. We back up that philosophy by providing a competitive benefits package that supports now and for their future.In 1974, Bob Ontiveros saw an opportunity to live the American dream and build a company for himself and his family. 50 years later, the packaging company he originally founded out of the back of his station wagon - Group O is ranked by the United States Hispanic Chamber of Commerce as one of the top five Latino-owned businesses in the country. Group O has gained prestige for helping Fortune 500 companies like Samsung, Michelin, Caterpillar, and PepsiCo turn their most complex business challenges into centers of profitability and efficiency. Headquartered in Milan, IL, Group O employs over 1,200 employees.
Skills Required
- High school diploma
- At least two years of experience in warehouse operations management, preferably in distribution or logistics
- Proficiency in warehouse management software and Microsoft Office Suite
- Ability to read, write, and speak English
- Strong leadership, communication, organizational, and problem-solving skills
- Ability to lift 50 pounds and stand, walk, bend, and lift for extended periods
- Bachelor's degree in supply chain management, logistics, business administration, or a related field
- Supply chain, logistics, business, or related certification
- Experience with ERP systems
- Experience with ISO or other formal quality systems
- Experience in Lean Manufacturing
- Knowledge of relevant client portfolio industries and market trends
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The Company
What We Do
Group O is an end-to-end business process outsourcing provider specializing in innovative, technologically driven marketing, supply chain, and packaging solutions. The Marketing Division specializes in loyalty and reward program management utilizing O-vations™ Loyalty and Reward platform, Omni-channel customer care and sales centers, as well as program analytics and supportive creative services. The Supply Chain division is committed to giving clients a competitive edge through comprehensive solutions. Services include kitting and sub-assembly, forward and reverse logistics, device management, spend management and order and inventory management solutions. The Packaging Division is dedicated to keeping client packaging operations running efficiently by procuring and distributing packaging materials, maintaining equipment, and optimizing packaging materials utilizing Smart Audit™ Analysis. Headquartered in Milan, IL, Group O is one of the largest Hispanic-owned companies in the United States with more than 1,200 employees. To learn more, visit www.GroupO.com.
