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POSITION SUMMARY:
Provides administrative oversight, business management, and program development for one or more ambulatory services. Ensures optimal patient access, customer satisfaction, and cost-effective management of the practice. Works in collaboration with the Medical Director(s) and the Nurse Manager in a matrix management team. Supervises all administrative and non-clinical support staff. Monitors compliance with managed care plans. Establishes work procedures and standards to improve efficiency and effectiveness in all practices. Identifies opportunities to increase patient volume and services while continuing to control expenses in the corporation. Conducts ongoing leadership training of staff and creates an environment which fosters and responds to customer satisfaction.
Position: Operations Manager
Department: Family Medicine Charles River
Schedule: Full Time
JOB REQUIREMENTS
EDUCATION & EXPERIENCE:
Work requires a Bachelor’s Degree or equivalent work experience.
Bachelor's Degree or equivalent plus 5-7 years of related experience.
Must have at least 3 years management and budget experience.
Master’s Degree in Healthcare Administration, Business Administration, or related fields strongly preferred.
KNOWLEDGE, SKILSS, & ABILITIES:
Comprehensive knowledge of clinical operations, hospital financial and human resources policies and procedures.
Able to prioritize and manage multiple projects simultaneously and produce expected results.
Ability to work collaboratively in medical matrix team, and the ability to adequately represent needs of medical services, and work with multiple physicians of numerous specialties.
Excellent understanding of hospital and physician reimbursement as well as applicable external regulations and legal requirements.
Outstanding interpersonal relationship building skills; ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.
Highly developed skills using personal computer tools including computerized healthcare information system, word processing, spreadsheets and presentation applications.
Excellent oral and written communication skills.
Demonstrated critical thinking, analytical and problem-solving skills.
Compensation Range:
$78,000.00- $113,000.00This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Skills Required
- Bachelor's degree or equivalent work experience
- Bachelor's degree or equivalent plus 5-7 years of related experience
- At least 3 years of management and budget experience
- Master's degree in Healthcare Administration, Business Administration, or a related field
- Knowledge of clinical operations, hospital financial policies, and human resources policies and procedures
- Ability to manage multiple projects simultaneously and deliver expected results
- Ability to collaborate within a medical matrix team and work with multiple physicians and specialties
- Understanding of hospital and physician reimbursement, external regulations, and legal requirements
- Strong interpersonal, mentoring, leadership, oral, and written communication skills
- Critical thinking, analytical, and problem-solving skills
- Proficiency with computerized healthcare information systems, word processing, spreadsheets, and presentation applications
Boston Medical Center (BMC) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Boston Medical Center (BMC) and has not been reviewed or approved by Boston Medical Center (BMC).
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Pay Growth & Progression — Recent union agreements delivered significant raises for nurses and many non‑RN groups, lifting pay levels in those cohorts. Feedback suggests these structured increases improved satisfaction for roles covered by the contracts.
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Affordable Benefits — An option for a no‑premium medical plan, strong pharmacy discounts, and low‑cost same‑day care position healthcare as cost‑effective. Additional programs like diabetes support and coaching further reduce out‑of‑pocket burden.
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Leave & Time Off Breadth — Full‑time staff receive a large PTO bank that grows over time and extended parental leave for birth or adoption. Colleagues also have access to emergency child and elder care supports and childcare discounts.
Boston Medical Center (BMC) Insights
What We Do
Boston Medical Center, located in Boston’s historic South End, is a private, not-for-profit, 567-bed, academic medical center and the primary teaching affiliate for Boston University School of Medicine. Recognized for its high-quality, nationally ranked and comprehensive medical care for the entire family, patients have access to the most current treatment and advancements at BMC. BMC physicians lead the way in pioneering new therapies that impact the care of patients locally and worldwide. In 2013, BMC made the decision to invest in a four-year campus redesign that includes additions to buildings, upgrades to existing structures, and an expansion of the Emergency Department. Once completed, the redesign will provide clinical workspaces with state-of-the-art facilities and equipment to solve BMC's most pressing care delivery needs. Already complete, the hospital’s Shapiro Center is Boston’s newest outpatient care facility and features a quarter-million square feet of clinic space, key support services, one of the region’s most technologically advanced pharmacies, and a bright, spacious café. Housed in a facility that provides world-class, patient-centered care at every visit, BMC doctors are among the best in their field. Many are recognized annually as “Top Doctors” in their medical and surgical specialties by publications such as U.S. News & World Report and Boston magazine. Boston Medical Center is also the largest safety net hospital in New England and extends into the community as a founding partner of Boston HealthNet, a network of 15 community health centers throughout Boston serving more than a quarter million people annually. No matter whom you meet at BMC, all are committed to providing every patient and family member with the highest quality of care, respect, warmth and compassion.
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