Job Title
Operations ManagerJob Description Summary
Operations ManagerJob Description
Key Responsibilities
Define and implement operational procedures and ensure appropriate training of teams and service providers.
Define operational goals and KPIs, monitor performance and prepare management reports.
Coordinate and oversee third-party service providers, including Security, Maintenance, Cleaning and Landscaping.
Plan and programme operational activities and preventive maintenance programmes.
Ensure compliance with applicable legislation, health & safety requirements, fire safety regulations and relevant management systems.
Develop and execute inspection programmes, audits, tests, monitoring activities and emergency drills.
Participate in the preparation, monitoring and control of operational budgets.
Manage procurement processes, analyse proposals and monitor contractor performance.
Ensure compliance with tenant lease obligations and support tenants in resolving operational issues.
Coordinate tenant fit-outs, store refurbishments and building works.
Promote continuous improvement initiatives, sustainability measures and energy-efficiency programmes.
Support Marketing initiatives and events from an operational perspective.
Build and maintain positive relationships with tenants, suppliers, authorities and client representatives.
Key Competencies
Communication skills, both oral and written, in Portuguese and English.
Problem solving and analytical thinking.
Planning and organisation.
Leadership and team coordination.
Relationship management and client focus.
Financial awareness.
Ability to manage multiple priorities in a fast-paced environment.
Qualifications
Degree in Engineering, preferably Mechanical, Electrical, Civil or similar.
Minimum 3 years’ experience in building operations, facilities management, technical property management or similar environments.
Experience in retail, shopping centres or high-footfall assets will be valued.
Good understanding of building systems and operational compliance requirements.
Strong MS Office skills.
Previous experience in sustainability and ESG-related initiatives will be considered an advantage.
Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.
INCO: “Cushman & Wakefield”
Skills Required
- Degree in Engineering, preferably Mechanical, Electrical, Civil, or a related field
- Minimum 3 years of experience in building operations, facilities management, technical property management, or similar environments
- Understanding of building systems and operational compliance requirements
- Strong MS Office skills
- Portuguese and English oral and written communication skills
- Experience in sustainability and ESG-related initiatives
- Experience in retail, shopping centres, or high-footfall assets
Cushman & Wakefield Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cushman & Wakefield and has not been reviewed or approved by Cushman & Wakefield.
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Retirement Support — A 401(k) with company match is consistently referenced as part of the package. Feedback suggests this provides a solid baseline for long‑term savings across many U.S. roles.
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Leave & Time Off Breadth — Paid time off and company holidays are regularly highlighted and described as a meaningful part of the offering. Feedback suggests time‑off benefits add tangible value alongside base pay.
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Parental & Family Support — Paid parental leave for primary and secondary caregivers, plus backup care and wellbeing resources, are described as available. These offerings indicate a supportive approach to family needs in many roles.
Cushman & Wakefield Insights
What We Do
Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 53,000 employees in 400 offices and 60 countries. In 2019, the firm had revenue of $8.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
