Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As an Operations Manager at Via, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience.
**This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.**
What You’ll Do:
- Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation
- Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service
- Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service
- Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements
- Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience
- Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life
Who You Are:
- Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work
- Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through
- Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen
- Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences
- Mission driven, motivated by expanding access to transportation and improving how communities move
- You possess a deep understanding of the unique challenges of fixed-route transit, including managing time-point adherence, breakdown escalations, and the logistical complexities of run scheduling for large-scale operations
- You are comfortable working around Class B/Class A vehicles and understand the specific safety, maintenance, and maneuvering requirements associated with 35-to-45-foot coach buses
- You have a proven track record of managing and retaining professional CDL drivers, emphasizing a culture of safety and compliance (DOT/FMCSA) while maintaining high morale in a high-pressure, scheduled environment
- Able to commute to the Montgomery area 4-5 days a week
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
- Salary Range: $65,000-$90,000 / per year.
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Skills Required
- Operational experience in people management, logistics, customer service, or process-oriented work
- Ability to manage daily onsite public transportation operations
- Deep understanding of fixed-route transit, including time-point adherence, breakdown escalations, and run scheduling
- Comfort working around Class B or Class A vehicles, including 35-to-45-foot coach buses
- Understanding of coach bus safety, maintenance, and maneuvering requirements
- Proven experience managing and retaining professional CDL drivers
- Knowledge of safety and compliance requirements under DOT/FMCSA
- Ability to work onsite 4-5 days per week
- Ability to commute to the Montgomery area
- Strong relationship-building, communication, problem-solving, and follow-through skills
- Ability to use data and technology to evaluate service performance and implement operational improvements
What We Do
We build technology that changes the way the world moves. Our guiding principle is simple: the future of transportation is dynamic, shared public mobility — the kind that reduces carbon emissions across cities, compliments existing transit infrastructure, and provides equitable access to efficient, affordable ways of getting around. For everyone.
Why Work With Us
You’ll work in an established startup that’s growing at staggering speed. We have plenty of room for the most bold among us to dream it up and make it happen. You’ll be empowered to experiment, and encouraged to challenge what we’ve already done while making stuff no one’s even thought of yet.
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