Operations Manager

POSITION TITLE: Operations Manager

REPORTS TO: Director of Recuperative Care 

LOCATION: Glendale, CA

CLASSIFICATION: Non-Exempt 

SALARY RANGE: $65,000.00 - $70,304.00

SCHEDULE: Wednesday - Sunday (10:00 AM - 6:30 PM)

Operations Manager

The Operations Manager will oversee and ensure high-quality guest services are provided in line with company standards. This position includes managing operational systems, staff training, and crisis intervention, as well as collaborating with leadership to maintain safety, efficiency, and overall guest satisfaction.

Key Responsibilities:

• Ensure the quality of guest services meets company standards by managing daily operations, assigning tasks, and providing coaching and training to the team as necessary.
• Coordinate and plan guest meals and menus, ensuring consistent high-level service with an emphasis on Harm Reduction practices. 
• Train all direct reports to respond to emergency situations and provide crisis intervention as required.
• Ensure timely completion of incident reports and related documentation.
• Develop, implement, and monitor health and safety measures, including hazard communications and evacuation procedures.
• Collaborate with the Director and leadership to share operational updates and maintain budget oversight.
• Conduct weekly site safety inspections and coordinate repairs when needed.
• Collaborate with interdisciplinary teams to manage guest care quality, census caps, room changes, and meal planning. Always practice a high level of customer service to our guests. 
• Assist the Director in developing and maintaining staff education and training systems.
• Work with shifts lead to complete weekly inventory for the operations department.
• Delegate tasks and special projects to foster team growth and development.
• Perform additional duties as required to meet the needs of the facility and NHF.
• Always follow NHF policies and procedures.

Leadership and Staff Oversight:

• Oversee the Operations department, including janitorial. 
• Review and approve timecards on a bi-weekly basis, ensuring accuracy and compliance with labor laws.
• Ensure all operations staff adhere to CA labor laws regarding breaks, lunch periods, and overtime.
• Partner with the People and Culture department to address any HR-related concerns.
• Lead monthly GSA meetings and engage with staff through regular meetings.
• Conduct annual performance appraisals and bi-monthly one-on-one meetings with direct reports.
• Implement corrective action plans as needed, up to and including termination.
• Proactively identify and report potential safety hazards or operational inefficiencies to the Director.
• Perform any additional tasks assigned to support facility operations and guest services.
• Always follow NHF policies and procedures.

Requirements

• Bachelor's degree preferred.
• 1-2 years’ supervisory experience with demonstrated experience of mentoring and coaching staff required.
• Knowledge of NFPA, EPA, and OSHA regulations preferred but not required.
• Current BLS certification strongly preferred but not required.
• Prior working experience in residential treatment facility, mental health facility, substance abuse treatment center, or homeless shelter preferred.
• Excellent verbal/written communication skills required.
• Must have the ability to multi-task, solve problems, meet deadlines, follow through, and manage a team in a fast-paced environment.
• Ability to communicate effectively with all levels of staff, guests, and visitors.

Physical Requirements

The duties described will require frequent standing and walking, as well as extended sitting. The employee will frequently bend/stoop, squat, reach above the shoulders, twist and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some guest care areas. Must be able to hear equipment alarms, overhead pages, and direct verbal communication.

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org.