Operations Manager

We're on a mission to change the tire industry: how it's delivered and how it's experienced. A pioneer in the automotive e-commerce industry, we take pride in our extensive selection of top-name brands and budget-friendly options, ensuring our customers find the perfect tire to suit their needs. As a part of our growing and dynamic team, you'll contribute to our commitment to exceptional service, innovation, and customer satisfaction. Embrace the opportunity to be a driving force behind one of the fastest growing e-commerce companies in the US and apply now!

Job Title: Operations Manager

A bit about us: 

We’re on a mission to change the tire industry — how it’s delivered and how it’s experienced.  A pioneer in the automotive e-commerce industry, we take pride in our extensive selection of top-name brands and budget-friendly options, ensuring our customers find the perfect tire to suit their needs. As a part of our growing and dynamic team, you'll contribute to our commitment to exceptional service, innovation, and customer satisfaction. Embrace the opportunity to be a driving force behind one of the fastest growing e-commerce companies in the US and apply now!

A bit more about this role:

The Operations Manager  executes core operational functions that are key in the day-to-day operations of the company. Sitting at the intersection of external suppliers and internal teams, the operations manager helps to quarterback a variety of tasks across divisions. Tasks include, but are not limited to:

• Oversee daily operations of Canceled orders, Late shipments, Supplier reach outs and FedEx case and claim investigations
• Review and update SOP’s based off new processes and procedures 
• Manage team of employees to ensure accuracy in daily tasks
• Inventory auditing and reconciliation 
• Adaptability to jump in to multiple tasks throughout the day 
• Assist the Sr. Operations Manager on contacting low performing suppliers

Eligibility Requirements

• Available to work full shifts till 3pm PST
• Self motivated to get your tasks done timely 
• Must be fluent in speaking, reading, and writing English

Responsibilities will include:

• Develop and mentor operations staff to foster leadership growth and team performance.
• Establish productivity goals and develop processes for monitoring performance across 5–7 operations associates.
• Analyze operational data to identify trends and present actionable insights to senior leadership.
• Partner with cross-functional departments (e.g., Customer Service, Marketing) to align operational processes with company goals.
• Evaluate and implement new software solutions to improve operational workflows.
• Call suppliers to get the status of past-due orders.
• Oversee the processing of cancellation requests from the customer service team.
• Oversee the processing of FedEx missing tire cases and perform investigations when needed.
• Oversee the processing of sales orders for Tires-Easy owned locations.
• Perform inventory audit trails and adjustments.
• Maintain phone availability for warehouse questions regarding orders and performance.
• Train team members on different tasks throughout the department.

Attributes to success:

• Tenacity and follow up
• Organization
• Communication is key both externally to suppliers and internally among coworkers
• Managing multiple tasks and meeting deadlines
• Being able to solve problems and being a fast thinker

Desired skills & experience:

• 3+ years of management experience
• Proficiency in Google Suite products
• Proficiency in data processing
• High speed Wi-Fi connection at home office
• Excellent professional communication skills 
• You’re a great team member with a can-do attitude; you’re self- reflective
• Bachelor’s degree or equivalent preferred