Operations Manager

Growing Insurance Restoration company in business over 40 years, has served clients throughout Eastern NC. Professional disaster restoration and indoor air quality company who focus on professional results through detailed planning, effective communication and quality craftsmanship. The 24-hr disaster team  responds immediately to fire, water, storm, mold and structural damages at any time, any day of the year. From start to finish they have the experience and professional ability to assist in the recovery, restoration and claim process with the insurance company.

Experienced Operations Manager who demonstrates impeccable leadership skills, excellent people management, open to direction and collaborative work style and commitment to get the job done.

This key position has knowledge of the Insurance Restoration and Emergency Service industry to provide the management and experience necessary for the organizational effectiveness and operations implementation of best practices, and vision in managing staff groups and service delivery.

The ideal candidate will not only have the experience and ability to write, sell and run all types of projects but able to manage, engage and motivate company personnel.

Must have the high energy, ability and drive to take the already flourishing company to the next level.

• Over 5 years of Insurance Restoration (mitigation) experience 
• Over  5 years Reconstruction estimating and project management
• Over 5 years Estimating preferably using Xactimate*
• Over 5 years Project management and delivery
• Excellent understanding of both construction and restoration/remediation principles
• Thorough knowledge of insurance claims operations and procedures
• Proven track record of impeccable leadership skills
• Experience with Human Resource Management
• Provide quality administration and efficient daily (and on call) operation of multiple offices
• Experience in administration and management of sales, documentation and all process, including processing of purchase orders and organization of associated financial transactions such as invoicing and collections
• Well organized and capable of running multiple tasks, responsibilities and jobs at a time
• Will do what it takes to assist in getting the job done right, on time and on budget
• Experienced in coaching staff and providing quality, professional customer service skills working with insurance adjusters, brokers/agents, property managers and homeowners
• Provides a superior level of internal and external customer relations promoting the sales and service culture of the company
• Achieves individual and location sales goals through existing and new business, referrals and retention of account relationships
• Proven ability to evaluate, analyze, recognize potential issues, hazards and observe appropriate precautions
• Ability to listen, discern, prioritize, and negotiate with clients representatives based on a deep understanding of relevant issues
• Efficient in monitoring and reviewing job files processed by supervised personnel to ensure proper handling and documentation in accordance with established procedures and legal obligations of the Company  
• Efficient in making decisions to perform, assign and dispatch jobs
• Able to disseminate and maintain up to date, current knowledge and understanding of policy provisions, company procedures and state laws
• Proven ability to work with and report to Company owners
• Excellent computer skills (email, excel, word, Xactimate*, digital pictures, DASH*)
• Proven clean driving record
• Clean Background check
• Able to successfully pass periodic drug testing

*Experience with these programs not required, but a plus!   

Contacts within the local industry a plus!

Please submit your resume including a cover letter detailing why you are the best person for this position and how your would enhance the company and help it grow.