Operations Manager

General Summary:

Under supervision of the CEO, the Operations Manager assists in the following areas: Consults and advises the CEO on problems relating to the operations of the clinics. Recommends changes in policies to carry out objectives of the clinic more effectively. Provides insightful and energetic leadership and management of SCPCC's clinic practices to ensure accomplishment of objectives.  Responsible for planning, organizing, and directing clinic operations. Responsible for maintaining effective daily operations and helping to manage the organization’s resources in a manner that assures efficient and effective patient encounters and implementing corporate initiatives consistently across the organization.

Employment Status:               Salaried – FSLA Exempt Status

Essential Duties and Responsibilities:          

• Manages the daily operations and makes operational/administrative decisions of the SCPCC clinic operations.
• Provides supervision for the providers and clinical staff.   
• Coordinates and oversees the scheduling of providers, clinical staff, front office staff, MSFW staff, and Outreach members. 
• Assists in the process of providing a compliant, efficient and effective patient encounter to improve the organization’s overall quality of patient and customer experience.
• Works effectively with the Senior Management team to ensure that the organization has the proper controls, procedures and systems in place to ensure operating efficiency.
• Assists senior management in developing and implementing clinic strategic long-and short-range plans and its business plan.
• Emphasizes customer service in all aspects of operations.
• Enhances operational effectiveness, emphasizing cost containment and high quality patient care.
• Resolves operational problems and keeps lines of communication open with staff to ensure high productivity
• Evaluates, recommends, and implements strategies to improve the effectiveness and efficiency of workflow.
• Ensures compliance with all relevant federal and state regulations, maintains compliance with governmental regulations and industry requirements.
• Assists with marketing strategies and Outreach activities for the organization.
• Performs related duties as assigned by CEO/CMO/CFO

Knowledge, Skills, and Abilities:

• Ability to manage time, set priories, and focus energies in an efficient, effective manner; analyze problems and follow through on solutions; facilitate the orderly flow of work.
• Knowledge of organizational policies, procedures, and systems; computer systems and applications; medical practices and terminology; and federally funded program requirements.
• Must have analytical and problem-solving skills with sufficient oral and written communication skills to work and communicate effectively with all levels of management, staff, patients, and the public.
• Knowledge of Medicare, Medicaid, and other third-party payers specific to filing claims, follow-up, and effective collection procedures.
• Knowledge of medical records systems and legal requirements specific to record keeping and release of information.

Typical Working Conditions:

• Incumbents work in a fast-paced office environment requiring travel to facilities.
• Frequent contact with staff, patients, and the public.
• Prolonged periods of sitting at a desk and working on a computer in a normal office environment.
• Requires daytime traveling.
• Work may be stressful at times and may require occasional evening or weekend work.

HIPAA Disclosure:

This position has access to systems and/or services that contain protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996.  Additionally, the position ensures and adheres to strict confidentiality when handling patient information, according to the HIPAA Privacy Act and supporting GAPHC policies and procedures.

Reporting Relationship:         CEO/CFO

Supervisory Relationship:      Extensive

Qualifications:

• Bachelor's degree required or Master’s degree preferred in health care, business, accounting, or business administration. 
• Experience: Requires 5 - 7 years, healthcare administrative experience and must demonstrate current competencies applicable to do the position. Preferred: 8 -10 years of healthcare administrative experience.
• Experience in EMR, Excel, and Word experience preferred.
• Requires a high degree of initiative, independent judgment, discretion, analysis and action planning, establishes and maintains effective working relationships, exceptional organizational skills, ability to delegate effectively, goal oriented, ability to develop, interpret and implement policies and procedures.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to satisfactorily perform these essential functions without causing undue hardship for the employer.

• Full range body motion including manual and finger dexterity and eye-hand coordination.
• Sitting, standing, and walking for prolonged periods of time.
• Occasionally lifting and carrying items weighing up to 50 pounds.
• Normal or corrected vision and hearing to normal range.
• Remaining awake and alert while on duty for 8 or more hours per shift.