Operations Manager

This is a remote position.

We are a small B2B professional services firm seeking a dynamic and organized Operations Manager and Executive Assistant to support our leadership team and ensure the smooth operation of our business. The ideal candidate will be a proactive problem-solver with exceptional communication skills, meticulous attention to detail, and experience in content creation and marketing support.

Operations Management:

• Oversee daily business operations to ensure efficiency and effectiveness.
  

• Manage and optimize internal processes, including project management, client onboarding, and service delivery.
  

• Develop and implement operational policies and procedures.
  

• Coordinate and manage office supplies, technology, and vendor relationships.
  

• Monitor and manage budgets, invoicing, and financial records.
  

• Assist with human resources functions such as recruitment, onboarding, and employee relations.
  

• Prepare operational reports and analyses to support decision-making.
  

Content Creation and Marketing Support:

• Assist in developing and executing marketing strategies and campaigns.
  

• Create, edit, and manage content for the company’s website, blog, social media, and other marketing channels.
  

• Coordinate with external marketing agencies and vendors as needed.
  

• Track and report on marketing metrics and campaign performance.
  

• Support the preparation of marketing materials, including brochures, newsletters, and presentations.
  

• Ensure brand consistency across all marketing materials and communications.
  

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
  

• Proven experience as an Operations Manager, or similar role, preferably in a B2B professional services environment.
  

• Exceptional organizational and multitasking skills.
  

• Strong written and verbal communication skills.
  

• Proficiency in office software (e.g., Microsoft Office Suite, Google Workspace), project management tools, and marketing software.
  

• Ability to work independently and as part of a team.
  

• High level of discretion and professionalism.
  

• Strong problem-solving skills and attention to detail.
  

• Financial acumen and experience with budget management.
  

• Skills in using QuickBooks Online, Microsoft and Google environments, Canva and other content creation and management systems, LinkedIn and LinkedIn Sales Navigator, Pipedrive/Hubspot and other CRM platforms, and project management software such as Trello.
  

• Familiarity with social media platforms like Instagram, TikTok, Facebook, and YouTube, or willingness to learn.
  

• Experience with CRM software and business analytics tools.
  

• Knowledge of industry-specific regulations and compliance requirements.
  

• Proven track record of implementing process improvements and operational efficiencies.
  

• Experience in content creation, social media management, and digital marketing.
  

If you are a motivated professional with a passion for supporting business growth, operational excellence, and marketing innovation, we encourage you to apply. Join our team and contribute to the success of our firm!