Operations Manager

The Operations Manager is responsible for planning, organizing, directing, and controlling significant operation and maintenance functions of a designated operations unit/production center for Seals. The Operations Manager has formal authority (decision-making) over all affairs that affect the designated operations unit/production center, System Status Management of the designated operations unit/production center, and staff authority (advise, assist, or offer service) to other positions within the organization.

Performs a wide range of difficult to complex administrative activities related to operations and discretionary activities that serve to support effective company operations. The Operations Manager assists the General Manager and Senior Management in formulating objectives, policies, and strategies. He/she announces guidelines for authorized company plans, programs, and procedures to ensure the effective management of personnel, activities, and programs and to work toward the attainment of current and future company objectives.

Responsible for recommendations in budget preparation as it pertains to the designated operations unit/production center. Responsible for statistical information control and distribution as it pertains to system status management. The Operations Manager will serve on the utilization committee as outlined in policy #828.

He/She must be familiar with local, state, and federal laws and regulations applicable to the operations of ambulance and wheelchair services. He/She maintains contacts with local and state agencies to foster cooperation and good public relations. He/She is responsible for the efficient operations of the designated operations unit/production center and ensuring the highest possible quality of care and safety for patients being treated and transported by crews.

The goal of the Operations Manager is to produce high-quality unit hours at a reasonable cost per unit hour and to fulfill, as closely as possible, the coverage requirements of senior management.

A “high-quality unit hour” may be summarized as a clinically competent, neat appearing, well-motivated crew conducting themselves at all times in a safe, friendly, caring, and professional manner, while working with high-quality, reliable, clean, and well-maintained equipment under the direction of the control center for one hour.

The Operations Manager participates in and/or undertakes any special projects as required by the General Manager and/or Senior Management.

• Confers frequently with Senior Management, Operations Supervisors, Assistant Supervisors, and other management to discuss company activities.
• Plans medium- and long-range goals and objectives for field operations.
• Responsible for selection and placement of operations personnel at the Supervisor level; consulted in questionable placement decisions.
• Maintains good relations with the public and allied agencies related to field operations.
• Assists in contract negotiations and governmental relations affecting the operating unit.
• Ensures assigned personnel are fully informed of company policies and procedures.
• Reviews and acts upon incident, deviation/exception, and other reports.
• Keeps current on events affecting Seals including accidents, injuries, policy breaches, interagency relations, morale, and performance.
• Reviews performance evaluations of Operations Supervisors and Assistant Supervisors and provides input into appraisals.
• Assists with discipline and counseling; may carry out disciplinary actions up to and including Class III.
• Maintains working knowledge of all company equipment.
• Ensures adequate staffing for the operations unit/production center.
• Ensures maintenance compliance of vehicles and facilities as directed.
• Attends continuing education programs as needed.
• May serve as liaison for the General Manager and President.
• Maintains relationships with other departments.
• Assigns personnel based on skill level and classification.
• Recommends policy improvements.
• Performs other duties as assigned by leadership.

Typically an office environment; however, must be adaptable to all weather conditions including rain, snow, and heat.

Due to field conditions, may be exposed to:
A. Bodily harm
B. Bloodborne pathogens and other potentially infectious materials (OPIM)

• Protect patient privacy in accordance with Seals policies, federal and South Carolina law, and professional standards. Non-compliance may lead to disciplinary action up to termination.
• Access patient information only as necessary to perform job duties.
• Share information only with authorized individuals with a need-to-know basis.
• Report any privacy concerns without fear of retaliation.
• Participate in privacy training and communicate policies appropriately.

Seals is an Equal Opportunity Employer and welcomes applications from all qualified applicants. Seals does not discriminate based on race, religion, sex, national origin, age, marital status, sexual orientation, medical condition, or disability. Reasonable accommodations will be made in compliance with the ADA.

Seals maintains a drug- and alcohol-free work environment. Employees are subject to screening as a condition of employment in accordance with company policies.

This description outlines the general nature and level of work performed and is not a comprehensive list of duties. Management reserves the right to modify responsibilities at any time. This is not a contract of employment.

KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of clinical skills in basic and advanced life support.

2. Ability to exercise authority with logic and consistency.
3. Ability to objectively and accurately evaluate performance of subordinates.
4. Knowledge of matters of employee health, safety, and mindful of loss control.
5. Knowledge of local, regional, and state laws, rules, and regulations pertaining to EMS, ambulance 
and wheelchair operations.
6. Ability to delegate effectively.
7. Ability to communicate effectively.
8. Ability to administer discipline and counsel employees effectively to achieve a desired result.
9. Ability to remain calm under pressure.
10. Ability to make quick lifesaving decisions.
11. Ability to gain respect from others rather than demanding it.
12. Ability to minimize stress by identifying problems before they occur and effectively dealing with stressful situations that do occur.
13. Intermediate knowledge of business, management, and fiscal skills. Demonstrates ability to implement these skills.
14. Basic computer literacy required.
15. Approves of all changes in status for operations personnel including but not limited to: job status, shift, schedule changes and promotions.
16. Must be trainable with typical college format; able to study and learn independently.
17. Able to learn from on-the-job experiences and draw inferences from diverse sources.
18. Able to interpret instructions and understand implications using a broad background of knowledge and experience.
19. Able to draw inferences and set up effective solutions when unexpected problems arise on the job.
20. Able to plan and coordinate logistics in an efficient and cost-effective manner.
21. Able to communicate opinions, observations, and conclusions such that they are understood.
22. Ability to influence groups to both accomplish tasks and fulfill the needs of their members.
23. Knows the key concepts and variables that define the ambulance industry (e.g., critical issues, economic vulnerabilities, measurements, information sources).
24. Knows the strategy, structure, financial position, and systems of Medshore Ambulance Service.
25. Intellectual versatility...Recognizing, exploring, and using a broad range of ideas 
and practices. Thinking logically and creatively without undue influence from personal biases.
26. Relationship versatility...Adjusting behavior in order to establish relationships across a broad range of people and groups.
27. Records and data management skill...Writes good reports and records data in an efficient and easily retrievable form.
28. Able to serve as an effective role model for subordinates.
29. Negotiation skill...Securing win-win agreements while successfully representing a special interest in a decision situation.
30. Objectives preparation skill...Preparing clear statements which describe desired outputs.
31. Participates in implementation and evaluation of Loss Control Program.

SPECIAL REQUIREMENTS:

1. AS degree or equivalent experience (5 years senior management experience) and/or any 
equivalent combination of education and experience that provides the required knowledge, skills and abilities.
2. Strong background in Operational aspects of Ambulance/Wheelchair and Emergency Medical Services
3. Paramedic certification required, National Registered preferred.
4. Current Advanced Cardiac Life Support certification (ACLS)-(If Applicable).
5. Current Basic Cardiac Life Support Certification (BCLS)
6. Current Pediatric Advanced Life Support certification (PALS)- (If Applicable)
7. Must be available for recall 24 hours a day for emergency situations. Must be at a designated phone number or able to be contacted by cell phone (provided by Medshore 
Ambulance Service). If you plan to be unreachable for 24 hours, must notify the Chief Executive Officer.
8. Must be flexible in work schedule to meet the demands of the company.
9. Must attend scheduled and called meetings.
10. Must have strong computer skills.