Operations Manager, VP

Job Title: Operations Manager, VP

Location: Bangalore, India

Role Description

• The Operations Manager is typically the owner of a department made up of several teams, mainly responsible for oversight and management of those groups and has an expert or deep understanding of the business, process and/or product.
• Their main responsibilities include providing input into the creation of the Bank’s strategic goals and being an ultimate driver of the direction and performance to target.
• They are also responsible for driving transformation and continuous improvement, leading program, or projects. They also manage and foster relationships with various stakeholders and/or vendors.
• They create robust management and team structures through rigorous recruitment & people development initiatives, ensuring the team is positioned well to execute a high standard of delivery and results within a controlled environment.
• The Operations Manager is also responsible as an escalation point for department, controls, key process, and risk indicators. They have accountability for budgets, vendor relationship and cost management. They lead by example in supporting the Bank wide regulatory agenda, being proactive in the recognition and management of risk, leading or sponsoring change program.
• The Operation Manager is also ultimately responsible for the performance of teams, supervisors and individual contributors in that any operational and transactional processes under the teams’ remit are performed within agreed policies and procedures. 
• They ensure that key process and risk indicators, controls, service level agreements and vendor management are adhered to and evidenced; this includes creating a strong culture of risk mitigation and management.
• The Client Reference Data Services (cRDS) team delivers on a broad and consistent, bank wide golden source of Party (Entity / Client) reference data that is externally verifiable and validated.
• This golden source is business and product agnostic and is used by and distributed to consuming systems (trading, reporting, credit, etc) across Deutsche Bank. Creating the golden source of Party reference data helps the bank to deliver increased compliance to regulatory requirements; improved standardisation, consistency and quality of core entity data and increased efficiency throughout the bank of our reference data processes.
• This role focuses on effective oversight of strategic data used across the bank’s systems and infrastructure.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Close partnership is needed with stakeholders such as Front Office, Middle Office, Audit, Compliance and Regulatory Reporting to deliver solutions that balance immediate business priorities with long term strategic objectives.
• Have a strong understanding of upstream/Downstream and execution platforms
• Supports various elements of the data lifecycle, from ensuring that data is captured from the best source, to validating and classifying, and operating controls that optimize its quality and maximize coverage
• Have a strong understanding of client life cycle management, KYC and Corporate actions.
• Have a detailed understanding of the Party data set up and Business relationship set up
• Strong analytical skills (being able to understand and articulate how the business process relates to technical / system flow and interfaces
• Understanding Data Governance processes and ability to prioritize
• Confident communication skills with a broad set of stakeholders
• Manage data quality project
• Implement/propose controls to avoid any STP breaks between upstream and downstream systems
• Should understand the data challenges and the design/co-ordination of remediation plans
• Manage delivery against agreed timelines and milestones with key stakeholders / Business
• Progress tracking and reporting through agreed KRI and KPIs
• Securing and qualifying data sources in collaboration with the Data Analytics team to support the remediation process
• Review and implementation of departmental and function specific Operating Procedures (KOP)
• Monitor daily checklists and MIS required for management decision making
• Serve as a point of contact for internal and external escalations
• Support change management at the organizational level Organizing programs and activities in accordance with the mission and goals of the organization
• Legal Entity Creation, Modification, and Clearing Data Quality Exceptions through independent external research.
• Remediate all known data issues and gaps to ensure all data is ready for use by various processes built around as per cRDS Standards and Policies
• Analyzing the root cause of any DQ issues and work with the relevant team to resolve the DQ issues.
• Responsible for ensuring agreed standards and procedures are duly followed with an eye for delivering against the set timelines.
• Understanding client hierarchy and relationship structures and identification of gaps for proactive remediation on systematic basis
• Work closely with SME’s within the larger Client Data Services across locations to obtain required skillsets to have the right level of support required for the end-to-end Data Remediation
• Record, Track and Report on Risks and Issues

Your skills and experience

• 10+ years of relevant work experience within corporate financial services industry including People management experience
• Experience in Client Reference Data (Legal Entity Creation, Modification, and Clearing Data Quality Exceptions through independent external research).
• Experience in AML, KYC or CDD
• Strong stakeholder management skills
• Conflict management / Negotiation skills
• Ability to interpret and manage large data production including remediation projects
• Excellent interpersonal and presentation skills

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.