The Role
Supports and leads parking facility operations as delegated, supervising staff, hiring and scheduling employees, managing client relationships, overseeing maintenance and safety, monitoring cash flow and ticket inventory, reviewing operating reports, improving profitability, and resolving escalated guest and operational issues. Assumes full operational responsibility when the Operations Manager is absent.
Summary Generated by Built In
The Assistant Manager is responsible for supporting and, when delegated, leading the overall management of a parking facility. This role supervises staff, manages operational processes, and exercises independent judgment in staffing, client relations, and financial performance. The Assistant Manager acts as second-in-command and assumes full operational responsibility in the absence of the Operations Manager.
Key Responsibilities
- Supervise and manage location staff, including delegating tasks, coaching, conducting performance evaluations, and ensuring compliance with company standards.
- Participate in hiring decisions, including interviewing, selecting, and onboarding new employees; make recommendations for promotions and terminations.
- Assist in scheduling and workforce planning to ensure adequate coverage and operational efficiency.
- Serve as a primary point of contact for clients and property managers when delegated; attend meetings and resolve client concerns to maintain strong relationships.
- Monitor and manage facility maintenance and safety standards, including overseeing maintenance projects and ensuring timely completion.
- Oversee ticket inventory, cash flow, audits, and loss prevention strategies; implement corrective actions as needed.
- Review and analyze daily, weekly, and monthly operating reports; make operational adjustments to achieve budget goals and improve profitability.
- Exercise discretion and independent judgment in resolving escalated guest concerns, operational issues, and staffing challenges.
- Respond to incidents and accidents promptly, ensuring compliance with safety protocols and reporting requirements.
- Communicate professionally with guests, clients, and team members at all times.
- REQUIREMENTS:
- Valid Driver's License and good driving record.
- PHYSICAL DEMANDS:
- Ability to stand, walk, and move around the facility for extended periods.
- Ability to lift up to 25 lbs occasionally.
- Ability to drive
WORKING CONDITIONS: - Outdoor and indoor environments; exposure to weather conditions.
- Fast-paced, customer-focused setting.
Skills, Knowledge and Expertise
- High school diploma or equivalent; some college preferred.
- 1–2 years of experience in parking operations, hospitality, or customer service.
- Previous supervisory or lead experience preferred.
- Strong communication and problem-solving skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Benefits
Join our team and enjoy an outstanding benefits package, including:
Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones
About
The Reimagined Parking family of nationally recognized operating companies–Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One—is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Skills Required
- Valid driver's license and good driving record
- High school diploma or equivalent
- Ability to stand, walk, and move around the facility for extended periods
- Ability to lift up to 25 pounds occasionally
- Ability to drive
- 1-2 years of experience in parking operations, hospitality, or customer service
- Previous supervisory or lead experience
- Strong communication and problem-solving skills
- Ability to work flexible hours, including evenings, weekends, and holidays
- Some college education
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The Company
What We Do
Reimagined Parking is one of North America's largest parking operators, providing a range of parking technology solutions to improve the customer experience.
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