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The Role
The Operations Manager oversees hotel operations during assigned shifts, ensuring financial performance, excellent guest service, and staff management across various departments.
Summary Generated by Built In
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!
Ready to start a new career with a great company? We are currently seeking an Operations Manager at the TownePlace Suites Dulles hotel.
The Operations Manager is the key individual in the organization's chain of command with complete responsibility for all activities at their hotel during the assigned shift. The Operations Manager assists in managing all departments in the hotel including but not limited to front office, housekeeping, engineering and food & beverage. As well as serving as a role model to peers and subordinates.
*Shifts vary on business needs- mainly in the afternoon/evening
B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity.
Responsibilities
- Assist in generating maximum financial performance, from their hotel during the assigned shift, within the framework of company direction, policies and procedures.
- Assist in championing all aspects of the Company Mission Statement, as it relates to their facility during the assigned shift. The top emphasis is Superior Guest Service and Product Quality as described in Our Quality Pledge, Our Big 3, Standards of Service and our One Team Values.
- Operate the hotel during the assigned shift, by preparing completing property inspections, shift briefings to communicate activities, assist in short-term trainings, and problem resolution.
- Maintain and support the organization's professional image and high ethics.
- Strong interpersonal/leadership skills, professional caring approach towards team members
- Guest first approach
Requirements
- Basic Requirements:
- Experience: A minimum of two years’ experience, front-of-house operations.
- Education: College Education (2 years)
- Preferred Qualifications:
- Previous hotel management experience in Rooms, Food & Beverage or Sales
- Computer experience
- College Degree (4 Years)
Benefits:
- Well-Being Benefits:
- Health Insurance
- Dental & Vision Insurance
- Short & Long Term Disability
- Vacation Policy
- Incentive Eligible
- Long Term Planning:
- 401(k) Retirement Program
- Paid Life Insurance
- Tuition Reimbursement
- Team Member Programs:
- Our Big 3 Mission Statement Leaders of the Month/Year
- Annual Performance Appraisals and Wage Increase Opportunities
- Annual Team Member Banquets
- Annual Team Member Engagement Survey
- Discounted Room Rates for Team Members, Family and Friends
- Complimentary Room Stays
- Weekly Payroll
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
Skills Required
- A minimum of two years' experience in front-of-house operations
- College Education (2 years)
- Previous hotel management experience in Rooms, Food & Beverage or Sales
- College Degree (4 Years)
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The Company
What We Do
B. F. Saul Company Hospitality Group is the hospitality subsidiary of the largest private real estate and banking concern in the Washington, D.C. area. Founded in 1892, the organization operates a diverse portfolio of business-class hotels, extended-stay properties, and IACC-certified conference and training centers. With over 130 years of history, the group is committed to quality operations, consistent growth, and fostering a supportive environment for its team of hospitality professionals.
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