Operations Manager - Tmart

Company Description

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

* Managing one third of tMart EG operations end to end (team operations, inventory management, pick-pack process, property/asset management, operational standards, expense control).

* Inventory management: Ensure correct processes, policies and proper execution of inventory management (stock-in and stock-out). Shrink/Expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality; close to expiry).

* Pick-Pack process: Ensure efficient and correct pick and pack process and service level (starting with ensuring availability, picking up the correct item/quantity) & proper management of the staffing and scheduling as per demand to achieve desired UTR and service level.

* Property / Asset management: Proper management of the property and facility, plus asset management and tracking.

* Expense Control: Identify potential opportunities to reduce expenses with the same operational efficiency.

* Managing Productivity, work standards, and development of store staff.

* Monitoring and managing the store costs VS budget for the section.

* Ensuring continuous improvement of current performance VS accepted standard/best practices at the store (i.e. stock level, productivity, service level).

* Controlling and ensuring that equipment, infrastructure, etc. in stores are used and maintained properly.

* Developing action plans with the store managers to address weak areas in need of improvement.

* Instituting training and developmental programs for staff and monitoring effective implementation.

* Monitoring product range availability according to selected store product range.

* Manage different stakeholders that impact stores performance. 

Qualifications

* You have at least 4+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers, in an international setting. If you have worked for a fulfilment, e-commerce, FMCG retail business it is a plus.

* Production Manager or Operations Manager experience is a MUST.

* You have built teams and led cross-functional projects at scale.

* You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.

* You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.

* You are someone energized by the unknown and look forward to learning each day on the job.

* You have excellent analytical and communication skills, and always like to be hands-on with several tools.

* Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.

Language skills: Fluent English and Arabic would be highly advantageous