We are looking for a dynamic Operations Manager to lead cross-functional operations and work closely with the Sales Head to ensure seamless execution of sales commitments. This role involves collaborating with Sales, Customer Support, and Backend teams to drive efficiency and ensure smooth service delivery in a fast-paced start-up environment.
- Lead and manage cross-functional teams across Sales, Customer Support, and Backend functions
- Collaborate with the Sales Head to align operational activities with sales targets and forecasts
- Ensure smooth coordination between departments for effective execution of sales commitments
- Track and monitor key performance indicators (KPIs), MIS reports, and operational performance
- Identify process gaps and implement improvements to enhance efficiency and reduce turnaround time
- Drive accountability and performance across teams
Requirements
- 5–6 years of experience in operations
- Proven leadership experience with exposure to sales coordination
- Experience working in a start-up or fast-paced environment is preferred
- Strong team leadership and people management
- Cross-functional coordination and stakeholder management
- Process improvement and operational excellence
- KPI tracking and MIS reporting
- Excellent communication and problem-solving skills
- Proficiency in Power BI for data visualization and reporting
- Advanced knowledge of Microsoft Excel
- Hands-on experience with Zoho CRM for sales tracking and pipeline management
Skills Required
- 5-6 years of experience in operations
- Proven leadership experience with exposure to sales coordination
- Experience working in a start-up or fast-paced environment
- Strong team leadership and people management
- Cross-functional coordination and stakeholder management
- Process improvement and operational excellence
- KPI tracking and MIS reporting
- Excellent communication and problem-solving skills
- Proficiency in Power BI for data visualization and reporting
- Advanced knowledge of Microsoft Excel
- Hands-on experience with Zoho CRM for sales tracking and pipeline management
What We Do
nHRMS is a strategic human-resources partner providing end-to-end solutions for organizations in the United States and India. Its services span executive search and talent acquisition, performance management, HR advisory, organization strategy, HR technology, leadership development, labor-code compliance, workforce productivity, and learning. The firm supports clients across the employee lifecycle, combining people-first consulting with technology-enabled systems to help organizations scale.
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