Operations Manager - Staffing Solutions

At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. To support our continued growth in the legal tech and legal services space, we’re hiring an experienced Operations Manager to lead and support our Legal Staffing Solutions teams. This role ensures the smooth delivery of high-quality support to legal clients in areas such as immigration, mass tort, and personal injury law.

As the Operations Manager – Staffing Solutions, you’ll oversee day-to-day operations for multiple legal client teams, ensuring exceptional service delivery, high performance, and compliance. You'll serve as a strategic partner to both clients and internal stakeholders, guiding team leaders, supporting staff development, and driving operational improvements in a legal support environment. Curious what your day would look like as Operations Manager - Staffing Services? Check out the details below!

Key Responsibilities:

• Oversee multiple legal support teams (e.g., case coordinators, client services reps) across clients, ensuring consistent performance and delivery.
• Maintain strong, professional relationships with legal clients, promptly addressing escalations and identifying process improvements.
• Provide direction and mentorship to Team Leads and Coordinators, offering regular performance feedback and coaching.
• Validate time entries to ensure billing accuracy across all client teams.
• Lead weekly and monthly team meetings to promote cohesion, transparency, and alignment across support functions.
• Prepare and present performance reports, client feedback summaries, and service optimization recommendations to senior leadership.
• Collaborate with sales and account management teams to support  the client onboarding process, including kickoff meetings, role scoping, IT and security coordination, and training rollout.
• Ensure compliance with Colombian labor regulations while reconciling any conflicts with client-specific policies.
• Collaborate with Recruitment, IT, HR, and Legal to coordinate hiring, transitions, and workforce planning.
• Act as the internal point of contact for staffing process improvements, documentation, and approvals.
• Champion team well-being, professional development, and retention in a high-performance environment.
• Contribute to strategic planning discussions with senior leadership, particularly related to legal staffing expansion and service innovation.
• Monitor KPIs and legal support metrics to identify trends, risk areas, and growth opportunities.

• Fluent in English (written and spoken); comfortable communicating with U.S.-based legal clients.
• 5  years of experience managing teams or operations in a legal support, BPO, or legal tech environment.
• Proven leadership and people management skills, including hiring, coaching, and performance management.
• Strong understanding of timekeeping and productivity systems (e.g., Jira or similar platform).
• Ability to prioritize and make decisions quickly in a dynamic, client-facing environment.
• Proficient in Google Workspace and Microsoft Office (especially Excel).
• Comfortable giving and receiving feedback with a focus on continuous improvement.
• Experience managing staffing for legal clients (e.g., immigration, mass tort, litigation support) is a plus.

You will have Undefined Contract, a fast and deep growing career path, pre-paid health insurance coverage with Sura for you and one additional member of your family, flex time, flexibility to work from home or in the office, yearly ophthalmological health bonus, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes, and more!

*All resumes and application answers must be in English