Operations Manager - Saginaw

Supervisory Responsibilities: Oversight of positions and functions within Education, Quality Assurance, Marketing & Branding, and Employee Engagement

Success in this position requires the following, in addition to annual performance outcomes:

1. Culture & Engagement:

Proactively implement the MMR culture, which includes high accountability and high employee engagement, demonstrated in all actions and interactions throughout the organization. Connect and engage with employees, building relationships with deep trust and respect.

1. Leader/Manager/Supervisor Oversight & Development:

Must coach and mentor future leaders. Must recognize leaders within the organization and develop them for team building, succession planning, and engagement.  Uses good judgment and has sound decision making abilities.  Execute duties and responsibilities in an efficient, complete and thorough manner.  Follows up and follows through.  Responsible and reliable.

1. Collaboration & Team Participation:

Demonstrate respect for each team member and holding team functionality as a high priority. Commit to the team. Positivity, warm welcomes, and a spirit of optimism are required. 

1. Innovation & Problem-Solving:

Overcome challenges with innovation and creativity. Foster growth and change with a proactive, can-do approach. Approach all decisions with excellence, professionalism, and competence as well as behavioral maturity, personal discipline, and proactive self-care.

1. Community & Customer Relationships:

Maintain positive relationships with customers and patients at the highest level of customer service. Cultivate, nurture, and build relations with community leaders. Maintain the understanding that how people view MMR in the market is a direct reflection on this position. Display the deep belief that every customer and patient deserve our best attention, care, and service.

1. Financial Performance:

Plays an active role in creating financial targets for the market/department and monitors actual performance against targets are a regular basis. Meet or exceed budget targets. Proactively address shortfalls with timely, creative solutions. Determine departmental needs with innovative strategies while using good judgment and integrity in all circumstances.

1. Operational/Departmental Performance:

Responsible for suggesting the organizational strategies related primarily to the provider of choice and the employer of choice. This encompasses working with the Medical Director, leadership, and staff to ensure quality of operations and outstanding educational experiences.   Responsible for meeting established outcomes and performance goals. Creates, measures, and monitors operational performance standards.   Ensures the high performance and efficiency of the division at all times.  

Knowledge, Skill and Competency Requirements:

• Currently licensed in the State of Michigan as an EMT or Paramedic (minimum), IC Preferred. CCT Preferred. 
• Preferred Bachelor’s Degree in business, EMS, or related field.   
• Must have 3-5 years of supervisory experience.
• Must be available for recall 24 hours a day for emergency situations
• Respond to mass casualty/disaster/large scale events impacting the division; support other divisions as required
• Flexibility in work schedule to meet demands of the company
• Possess FEMA NIMS IC-100.b, 200.b, 700 & 800.b upon hire
• Obtain NIMS ISC 300 and 400 within one year
• Possess and maintain a valid Michigan driver license and maintain an acceptable driving record as defined by MMR’s insurance carrier
• Ability to drive in accordance with MMR standards. Pass all driver examinations, both written and road tests
• Knowledge of clinical skills in basic and advanced life support
• Ability to exercise authority with logic and consistency
• Ability to objectively and accurately evaluate performance of subordinates
• Knowledge of rules, regulations and laws pertaining to EMS and ambulance operations
• Ability to delegate effectively
• Ability to communicate effectively both verbally and in writing, in the English language
• Ability to remain calm under pressure
• Ability to gain respect from others
• Ability to minimize stress while on duty by identifying problems before they occur and effectively deal with stressful situations that occur
• Knowledge of business, management and fiscal skills. Demonstrate ability to implement these skills
• Advanced computer skills to include Microsoft Word, Excel and Powerpoint.
• Proficiency with EPCR software.
• Know the key concepts and variables that define the ambulance industry (critical issues, economic vulnerabilities, measurements, information sources, etc.)
• Must be at least 18 years old

Physical Factors: Most work is done in a typical office setting, but with daily exposure in all other department areas. Suitable dexterity to operate standard office equipment. Capability to stand or sit for extended periods of time. Must be able to lift a minimum of 15 pounds.

Working Conditions: Most work is done in a typical office setting, but with daily exposure to all other department areas. Inside generally 100%; however, may include outside work on occasion.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Acknowledgment: I understand and agree to the following: (1) that it is my responsibility to read this description in its entirety; (2) that the job description and duties are subject to change at the discretion of MMR; (3) that MMR retains the right to eliminate the position or reassign me to another position; and (4) that my employment is at will and that MMR may terminate the employment relationship at any time, with or without cause or notice.

MMR is an affirmative-action, equal-opportunity employer.

"This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities or any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty."