Operations Manager | Risk Management

Overview

FMI is the leading consulting and investment banking firm dedicated exclusively to the built environment. For over 70 years, we have partnered with organizations across engineering and construction, infrastructure, and related industries to deliver deep industry expertise, trusted advisory services, and forward-looking insights. With a national and international footprint, FMI helps clients shape their strategies, strengthen their businesses, and achieve their goals in a rapidly changing world.

FMI Insurance Limited, SPC (FIL), was created specifically for FMI clients who consistently “out-perform the market” regarding insurable risk.

We are seeking an experienced and motivated Operations Manager to join our growing team. The ideal candidate will have deep expertise in insurance within the construction industry, including hands-on experience with captive insurance programs—both group and single-parent (cell) structures. This individual will also demonstrate a proven ability to manage and support a complex, evolving, and expanding book of business that consistently delivers strong long-term performance.

This is a full-time, remote opportunity that can also be based in our downtown Raleigh, North Carolina, corporate headquarters.

All applicants for employment must be legally authorized to work in the US on a full-time basis. Visa sponsorship is not available at this time.

Responsibilities

• Interacting with clients by capturing exposures, billing, and overseeing the policy and claim process, as well as working with FIL’s participants to facilitate the smooth operation of their cell captive and the group captive program.
• Interacting with business partners by working daily with the Captive Management team and other external partners to ensure new and ongoing client needs are met and that all information necessary for these team members to carry out their duties has been supplied.
• Providing administrative support through coordinating, scheduling, and supporting annual board meetings, annual peer group meetings, business development activities, and other internal and external sessions.
• Supporting client and team operations by ensuring all documentation, renewals, and data are accurate, complete, and processed in a timely manner.
• Maintaining knowledge of FMI’s captive structure, processes, and regulatory requirements to ensure compliance and operational excellence.
• Facilitating communication across internal teams and external stakeholders to ensure smooth collaboration and client satisfaction.
• Contributing to process improvements to enhance efficiency and the overall client experience.

Qualifications

• Bachelor’s or Associate’s degree in finance, accounting, business, or a related field
• Minimum of 3 years of professional experience, preferably in construction risk management and/or construction insurance
• Knowledge of commercial insurance coverages, contracts, and underwriting
• Knowledge of basic accounting principles and strong attention to detail
• Insurance certification a plus
• Experience supporting captive insurance programs (group or single-parent/cell) preferred
• Strong understanding of client service within a consulting or advisory environment
• Driven self-starter with the ability to perform in an entrepreneurial environment, both individually and as a team player

FMI provides a comprehensive benefits package consisting of paid employee medical insurance, life insurance, and long-term disability coverage, as well as other benefit elections. FMI’s package includes a strong 401(k) plan, paid time off (PTO), and a parental leave benefit.

FMI is an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.