Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryResponsible for overseeing and optimizing the operational processes of the organization including ensuring efficiency, productivity, and effective utilization of resources.
The ideal candidate for this position is someone with experience in Operations and Healthcare. The role of Operations Manager, Research is for someone who is a self-starter, a team player, and not fazed by prioritizing and then re-prioritizing on a daily basis. The Research Operations team is a multi-talented and skilled group who work together in supporting our Researchers in all operational areas.
Does this position require Patient Care?
No
Essential Functions
-Develop and implement operational strategies, goals, and plans aligned with the organization's objectives.
-Collaborate with senior management to define operational targets and monitor progress towards achieving them.
-Identify opportunities for process optimization, streamlining workflows, and improving operational efficiency.
-Analyze existing processes, recommend enhancements, and implement changes to drive productivity and cost-effectiveness.
-Allocate and manage resources effectively, including personnel, equipment, and materials, to meet operational requirements.
-Set performance metrics, establish Key Performance Indicators, and monitor performance against targets.
-Implement quality control measures, conduct audits, and address any non-compliance issues promptly.
-Oversee the procurement, inventory management, and distribution processes.
-Identify and assess operational risks, develop risk mitigation strategies, and implement appropriate controls.
-Generate regular reports on operational performance, key metrics, and project updates.
Qualifications
Education
Bachelor's Degree Operations Management required or Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Operational Management Experience 1-2 years preferred
Knowledge, Skills and Abilities
- Solid understanding of supply chain management, process improvement methodologies, and quality assurance principles.
- Proficiency in using operational software, project management tools, and data analysis software.
- Strong analytical and problem-solving skills, with the ability to identify issues, analyze data, and implement effective solutions.
- Strong communication and interpersonal skills, with the ability to collaborate with stakeholders at various levels.
- Ability to adapt to changing priorities, handle multiple projects simultaneously, and work in a fast-paced environment.
- Excellent leadership and team management abilities, with a focus on motivating and developing staff.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$70,990.40 - $103,230.40/AnnualGrade
7At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Skills Required
- Bachelor’s degree in Operations Management or a related field
- 1–2 years of operational management experience
- Understanding of supply chain management
- Knowledge of process improvement methodologies
- Knowledge of quality assurance principles
- Proficiency with operational software, project management tools, and data analysis software
- Strong analytical and problem-solving skills
- Strong communication and interpersonal skills
- Ability to adapt to changing priorities and manage multiple projects
- Leadership and team management abilities
What We Do
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nation’s leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
