Operations Manager, Program Management

Operations Manager, Program Management @ Midi Health 🌟

Role Overview: As the Operations Manager, Program Management at Midi Health, you will be essential in establishing and maintaining high standards in project management, processes, and best practices. You’ll be responsible for launching new projects, supporting market expansion, and optimizing business operations, ensuring alignment with Midi’s strategic goals. You will drive operational excellence through high-visibility, enterprise-wide programs spanning multiple teams and geographies.

What You’ll Be Doing:

• Project Leadership: Develop and implement project management standards and processes for high-impact, cross-functional programs, supporting rapid iteration and data-driven decision-making.
• Cross-functional Collaboration: Coordinate cross-functional teams to ensure smooth execution of strategic initiatives, fostering alignment across departments.
• Project Planning: Create detailed project plans (timelines, resource allocation, risk management) that align with business priorities.
• Culture Champion: Promote a culture of experimentation, encouraging a fail-fast mindset to foster innovation and learning.
• Operational Optimization: Continuously improve processes to enhance efficiency and effectiveness in executing business strategies.
• KPI Tracking: Establish and monitor key performance indicators (KPIs) to assess and optimize the success of strategic initiatives.
• Stakeholder Engagement: Engage and influence stakeholders, leveraging strong communication and presentation skills.
• Remote Environment: Lead projects in a remote-first setting, using tools like Google Sheets, Notion, Jira, and Miro for collaboration.
• Travel: If not located in the Bay Area, light travel (~3 days/month) to the area is preferred.

Who You Are:

• Leadership Experience: 6+ years of experience leading complex, cross-functional programs, with a record of driving strategic initiatives and achieving business results.
• Operational Expertise: Proficient in project management, including resource allocation, risk management, and process optimization.
• Data-Driven Approach: Skilled in fostering a data-driven culture of experimentation and continuous improvement.
• Collaboration and Influence: Strong interpersonal skills, with the ability to engage and influence stakeholders across departments.
• Strategic Mindset: Ability to translate high-level goals into actionable plans and adapt to changing priorities.
• KPI Management: Experienced in tracking KPIs to measure project success and provide data-driven insights.

You May Also Have:

• Experience in a startup environment.
• Background in healthcare/health technology.

Why Join Us? 💼

Midi Health is the only comprehensive virtual care clinic focused on women in midlife. We’re backed by top investors, including GV (Google Ventures) and Emerson Collective. Our platform provides telehealth visits, 24/7 messaging, and responsible medication prescriptions while accepting major PPO insurance plans.

Interview Process: 🎯

• Recruiter Screen (30 minutes)
• Hiring Manager Screen (45 minutes)
• Working Session (1 hour)
• Final Team Interviews (3 hours)

Our patients love  ❣️ us- check out some content here and here  #Menopauseishot

Equal Opportunity: Midi Health is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We welcome applications from all backgrounds, including color, religion, gender identity or expression, age, and more.