Your Opportunity, Your Team:
The Product Central Inbound Operations Manager supports QVC and ensures process quality, productivity, financial, and service goals are met by leading operations, coaching the team, and efficiently managing resources to deliver accurate products for Live Show support .
Where You'll Work:
This role is onsite and will require you to work from our West Chester, PA location daily. Relocation assistance not available for this role.
Schedule: Monday to Friday, with flexibility as required by business needs
What You'll Do:
Oversee a multi-shift, 7-day distribution operation, managing quality, scheduling, logistics, inventory, and compliance with procedures and performance goals.
Lead a 24/7 operational team to ensure service accuracy, resolve inventory issues, and maintain process integrity, serving as the key contact for customers and internal teams.
Provide real-time feedback and quality insights to stakeholders, fostering continuous improvement and collaboration to maximize site effectiveness and efficiency.
Develop and manage annual budgets, staffing plans, and employee development, including hiring, training, performance evaluation, and HR coordination.
Drive operational excellence by resolving complex issues, implementing process improvements, leading projects to optimize costs and quality, and ensuring a safe, engaging work environment
What You'll Bring:
Bachelor’s degree in Business, Supply Chain, or related field (or equivalent experience), with at least 5 years leading cross-functional, customer-facing teams and driving process improvements.
Expertise in operational controls, internal auditing, process optimization, and designing efficient organizational workflows.
Proven ability to lead cost-saving and service-enhancing projects in partnership with key business areas, while demonstrating strong leadership, engagement, customer focus, and change management skills.
#LI-Onsite
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
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What We Do
Curated Experiences. Infinite Possibilities.®
We believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences.
We're a select group of diverse businesses that provide customers with curated collections of unique products, made personal and relevant by the power of storytelling. We combine the best of retail, media, and social to curate experiences, conversations, and communities for millions of highly discerning shoppers. We bring joy, inspiration, and humanity to shopping. We also curate large audiences, across our many platforms, for our thousands of brand vendors.
Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We reach approximately 218 million homes worldwide via 14 television networks and reach millions more via multiple streaming services, social pages, mobile apps, websites, print catalogs, and in-store destinations.
We're a world leader in video commerce globally, among the top ecommerce retailers in North America (according to Digital Commerce 360), and a leader in mobile commerce and social commerce.
