_
What You’ll Do:
Develop, maintain, and scale platform safety & integrity operations by designing efficient workflows that mitigate user harms & abuse while also maximizing freedom of expression.
Monitor, identify, and mitigate operational issues or new emerging violative behaviors using data-driven insights and risk signals.
Design and refine enforcement guidelines & automations to enhance review efficiency, accuracy, and consistency at scale.
Identify and resolve edge cases with the agent team, providing a feedback loop to product and policy stakeholders to account for such cases in the future.
Conduct analyses and report on trends, quality concerns, and process inefficiencies. Develop recommendations based on these analyses and drive implementation.
Qualifications:
5+ years of experience in operations management, preferably within a tech or digital platform environment.
Ability to develop highly efficient and effective processes independently.
Strong research, analytical, investigative, and communication skills.
Experience working with large datasets and SQL to build dashboards and reports and complete analyses to drive operational improvements.
Works well under pressure and is comfortable in a fast-paced, ever-changing environment.
Operations engineering experience is a plus.
Top Skills
What We Do
We serve the public conversation. We believe real change starts with conversation. That’s why it matters to us that people have a free and safe space to talk. We put people first. Be you, really. That’s how we build trust. Together we’re creating a culture that’s supportive, respectful, and a pretty cool vibe. Sure, we’re not perfect, we’re people. But we’re open and honest about who we are and what we do.
Why Work With Us
Life’s not about a job, it’s about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we’ll do what’s right (not what’s easy) to serve the public conversation.
Gallery
