Operations Manager, In-Person Design

At Havenly Brands, headquartered in Denver since 2014, we’ve become the #1 interior design service in the country by making beautiful, inspiring, and livable homes accessible to everyone. Combining innovative designer services with best-in-class home furnishings brands—Havenly, Interior Define, Burrow, The Inside, St. Frank, and The Citizenry—we’re creating a premier destination for personal, attainable design. Join us as we continue to grow and redefine what it means to love your home!

We're seeking an Operations Manager to join our Design Services  team and drive the growth and optimization of our in-person design service. Reporting to the Senior Manager of Design Services, this role is perfect for someone who is data-driven, analytical, and process-oriented, with a passion for tackling challenges and delivering results. You'll take ownership of key initiatives, including refining our service offerings, identifying trends in designer performance, analyzing customer data, and evaluating market performance. While a background in interior design is not required, it’s a definite plus. This is an exciting opportunity to build on the incredible growth our in-person design service has achieved since its launch two years ago and help us reach new heights of success.

This role will be working onsite from our Denver, CO Headquarters. 

Who You Are:

• Analytical & Data-Driven: You have a proven ability to extract, analyze, and interpret data, using insights to inform decision-making. Your natural curiosity drives you to formulate hypotheses about trends or opportunities for improvement, and you excel at diving into the data to validate or challenge your assumptions. You thrive on experimentation, understanding the value of testing before committing, and you’re excited to design experiments that guide the team toward the best path forward.
• Process-Oriented: You’re adept at developing clear, actionable process documentation and gaining buy-in from stakeholders. You establish metrics and tracking systems that provide insights into what’s working and what needs improvement, enabling you to continually optimize workflows and outcomes.
• Excellent Communicator: You’re skilled at conveying ideas effectively across various mediums, from documentation to presentations. You’re comfortable preparing materials that resonate with senior management and align with organizational goals.
• Customer-First Mindset: You prioritize the needs of both customers and team members in every decision. Whether focusing on clients completing designs or the designers creating them, you consistently advocate for experiences that deliver value and satisfaction.
• Scrappy with a can-do attitude - You have a constant can-do attitude, are always looking for opportunities to make improvements and are scrappy to the core. You love to get in the weeds and get stuff done!

What You’ll Do:

• Oversee daily service operations: Deeply engage with our in-person design service to fully understand its processes, identify areas for improvement, and streamline day-to-day management.
• Drive program KPIs: Take ownership of program key performance indicators, providing regular updates to senior management. Highlight successes, areas for improvement, and the impact of ongoing projects and initiatives.
• Enhance program efficiency: Conduct end-to-end analysis of the design service to identify improvement opportunities. Collaborate cross-functionally to implement enhancements and ensure successful rollouts.
• Foster cross-functional collaboration: Partner with merchandising, product, and customer experience (CX) teams to align on goals, evaluate performance, and explore new opportunities for growth.
• Optimize service areas: Strategically manage service availability in each market, balancing supply and demand to ensure seamless operations.
• Incorporate customer insights: Regularly review customer feedback, collaborate with cross-functional teams to validate and prioritize insights, and drive initiatives for improvement.
• Monitor market performance: Continuously assess the performance of each market, identify challenges and opportunities, and propose solutions to maximize success.

What You’ll Bring:

• Passion for our mission, brand, and delivering exceptional client experiences.
• Bachelor’s degree in a business-related field (preferred).
• 2+ years of corporate-level operations and/or consulting experience.
• Strong business judgment, financial acumen, and proven ability to deliver results-driven strategic recommendations and analysis.
• Exceptional communication and presentation skills, with excellent attention to detail and organizational abilities.
• Interest in building and scaling processes and systems in a fast-growing, dynamic environment.
• Proficiency in advanced MS Excel, G-Suite, and familiarity with BI/data visualization tools (a plus).
• Analytical mindset with expertise in quantitative analysis and data-driven decision-making.
• Ability to manage multiple projects simultaneously, prioritize effectively, and keep stakeholders informed.

Additional Details: 

• This is a full-time exempt position headquartered in Denver, CO. Remote candidates considered if located in one of our in-person service markets.
• Targeted compensation range for this role: $70-90k+/year, dependent upon experience.
• Our total rewards package includes competitive compensation, generous PTO, volunteer days off, health benefits (Medical, Dental, Vision, Disability), 401K, and paid parental leave. In addition, we offer free design services, furniture discounts, and anniversary merchandise credits.
• Havenly is an Equal Opportunity Employer. Havenly's employment decisions are made without regard with race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.