Denali Advanced Integration

Operations Manager (OPMGR) / First/Mid-Level Officials and Managers (Copy)

Posted 2 Days Ago

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Garrett, IN, USA

In-Office

85K-105K Annually

Senior level

Cloud • Information Technology • Cybersecurity • Generative AI

The Role

Manage daily business operations, lead and develop an operations team, optimize processes, oversee procurement and customer support, analyze performance metrics, manage budgets and vendor relationships, ensure regulatory compliance, and present updates to senior management.

Summary Generated by Built In

Operations Manager

Job Description

Benefits

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.

Summary of Position:

The Operations Manager will manage the organization's daily business activities including managing resources, developing, and implementing an operational plan to ensure procedures are carried out properly. The Operations Manager will develop long-term operational strategies, and work closely with senior management to meet company objectives.

Essential Functions:

Manage the organization’s operational activities
Directly manage and oversee a team to include all aspects of performance management and hiring/firing
Responsible for planning and monitoring the day-to-day running of the business to ensure smooth progress
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
Manage procurement processes and coordinate material and resources allocation
Oversee customer support processes and organize them to enhance customer satisfaction
Review financial information and adjust operational budgets to promote profitability
Revise and/or formulate policies and promote their implementation
Manage relationships and agreements with external partners and vendors
Evaluate overall performance by gathering, analyzing, and interpreting data and metrics
Ensure that the company runs with legality and conformity to established regulations
Lead and optimize the operational processes through close coordination with global offices
Design, analyze, and continuously improve policies, practices, and local systems to be leveraged for standardization efforts and scalability
Responsible for evaluating current and proposed systems and procedures and determining and implementing changes as necessary
Proactively identify and resolve issues that will impair the organization’s ability to meet its goals
Coordinates between sales department and operations department to deliver outstanding process expectations to our customers
Meets with key clients, assisting service sales representative with maintaining relationships and developing strategic partnerships with customers
Analyzes and controls expenditures of operations division to conform to budgetary requirements of the company
Keeps track of the company's revenue margins and conducts budget reviews to maximize profits
Oversees client support services
Manages procurement and resource allocation
Creates metrics collection mechanism to be used for performance measurement of facility and employees
Executes strategic business objectives that align with company goals
Prepares and presents regular updates to senior management

Competencies:

Ensures Accountability
Tech Savvy
Communicates Effectively
Values Differences
Customer Focus
Resourcefulness
Drives Results
Plans and Prioritizes
Decision Quality
Self-Development

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.

Required Education and Experience:

Bachelor’s Degree in Supply Chain Management or similar field or equivalent years experience
5-7 years of experience

Qualifications:

Demonstrated in-depth operations and support techniques and financial principles
Ability to communicate orally or in written form effectively with co-management, internal and external customers
Excellent leadership and organizational abilities
Superior knowledge of industry regulations and operational guidelines
In-depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service, etc.)
In-depth knowledge of data analysis software
Working knowledge of customer relationship management (CRM) packages
Proven knowledge of performance evaluation metrics in a business setting
Outstanding negotiation skills
Demonstrated success innovating solutions to increase productivity and profitability

AAP/EEO Statement:

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status or any other category that is protected by applicable law.

Compensation

The base pay range for this role is $85,000 – $105,000 per year.

Skills Required

Bachelor's Degree in Supply Chain Management or similar field or equivalent years experience
5-7 years of experience
Demonstrated in-depth operations and support techniques and financial principles
Ability to communicate orally or in written form effectively with co-management, internal and external customers
Excellent leadership and organizational abilities
Superior knowledge of industry regulations and operational guidelines
In-depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service)
In-depth knowledge of data analysis software
Working knowledge of customer relationship management (CRM) packages
Proven knowledge of performance evaluation metrics in a business setting
Outstanding negotiation skills
Demonstrated success innovating solutions to increase productivity and profitability