Operations Manager for New Program

 Role Details
Type of Support: Omnichannel (Voice, Email, Chat)
Job Title: Operations Manager
Location: Hybrid
Program: Pioneer Program
Expected Start Date: ASAP
About Us

 A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day to day and thrive.

The Role

We are seeking an experienced Operations Manager to lead and oversee our pioneering team. The ideal candidate has a strong background in managing BPO operations, with at least 3 years of experience in a similar role. As a part of this dynamic, start-up environment, you will play a critical role in establishing operational standards, driving performance, and ensuring exceptional service delivery.

What you’ll do:

• Lead and manage the daily operations of a pioneer team, ensuring high levels of productivity and quality standards are met.
• Set and monitor key performance indicators (KPIs) and metrics for the team.
• Develop, implement, and continuously improve operational processes to ensure efficient and effective service delivery.
• Collaborate closely with stakeholders to align team goals with broader company objectives.
• Provide coaching, mentorship, and development opportunities to team members.
• Address and resolve operational challenges to maintain smooth team performance.
• Ensure compliance with company policies, industry regulations, and BPO standards.
• Prepare and present regular reports on performance, challenges, and areas for improvement.
• Collaborate with cross-functional teams to streamline processes and enhance service delivery.

What we expect from you:

• Minimum of 3 years of experience as an Operations Manager, ideally within the BPO industry.
• Proven experience managing teams in a fast-paced, performance-driven environment.
• Strong leadership and interpersonal skills, with a focus on team development and motivation.
• Excellent analytical and problem-solving abilities.
• Willingness to work onsite at McKinley BGC, Taguig.

What you’ll get in return:

• Full-time employment
• Opportunity to be part of a pioneering program with growth and leadership opportunities.
• Competitive compensation based on experience
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture is at our core

Culture leads, success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

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