Are you a commercially driven retail leader with a passion for operational excellence, team development, and delivering exceptional customer experiences?
Mr Price, is looking for an Operations Manager to lead and support a team of Area Managers across the region. In this role, you’ll play a key part in driving operational performance, enabling store teams to succeed, and ensuring our stores consistently deliver on brand, service, and profitability.
This is an exciting opportunity for an experienced retail professional who thrives in a fast-paced environment, enjoys solving complex operational challenges, and is motivated by leading high-performing teams to achieve outstanding results.
Responsibilities- Lead, coach, and support a team of Area Managers to deliver strong operational performance across the region
- Drive sales performance by ensuring forecasts are set, executed, and achieved
- Manage regional budgets and controllable expenses to deliver profitability targets
- Ensure stores deliver an exceptional and consistent customer experience aligned to the Mr Price brand
- Oversee the implementation and compliance of store processes, standards, and operational controls across the region
- Use store insights, customer feedback, and market analysis to identify opportunities and provide relevant feedback to buying and planning teams
- Develop and empower regional support roles and store leadership teams through coaching, mentoring, and performance management
- Communicate key performance indicators regularly, ensuring teams remain informed, focused, and aligned
- Identify operational challenges and proactively implement cost-saving and efficiency improvements
- Monitor stock availability and markdown performance across the region, ensuring stock is balanced to maximize sales opportunities
- Ensure stores are optimally staffed to support service delivery, productivity, and cost efficiency
Qualifications
- A tertiary qualification in Retail Management, Business Management, Commerce, Operations Management, or a related field is advantageous. Equivalent retail leadership experience will also be considered.
- Proven experience in an Operations Manager or Area Manager role within a similar-sized retail environment
- Strong commercial acumen, with the ability to interpret data, identify opportunities, and make sound business decisions
- A track record of leading teams to deliver results through coaching, development, and performance management
- Strong analytical and problem-solving capability, with the confidence to challenge the status quo and drive continuous improvement
- Retail apparel experience will be highly advantageous
- Willingness to travel regularly to stores within the region
Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.
Skills Required
- Proven experience in an Operations Manager or Area Manager role within a similar-sized retail environment
- Strong commercial acumen with ability to interpret data and make business decisions
- Track record of leading teams through coaching, development, and performance management
- Strong analytical and problem-solving capability and drive for continuous improvement
- Willingness to travel regularly to stores within the region
- Tertiary qualification in Retail Management, Business Management, Commerce, Operations Management or related (advantageous) or equivalent retail leadership experience
- Retail apparel experience (highly advantageous)
What We Do
Mr Price Group Limited is an omni-channel, fashion value retailer. The Group retails Apparel, Homeware and Sportsware and is one of the fastest growing retailers in South Africa. Our History: 1885 - The first John Orrs store opens 1934 - The first Hub store opens 1952 - John Orrs is listed on the JSE 1967 - Acquisition of two Miladys stores 1986 - Laurie Chiappini and Stewart Cohen, together with BOE, acquire a major shareholding in John Orr Holdings 1987 - The first Mr Price store opens 1991 - Laurie Chiappini and Stewart Cohen acquire control of the Group from BOE 1993 - Launch of the Mr Price Group Share Partnership Initiative 1996 - Acquisition of Galaxy & Co. and Sheet Street 1997 - Alastair McArthur is appointed as CEO 1998 - Mr Price Home launched 2000 - Mr Price opens stores in Botswana and Namibia 2001 - Specialty Stores becomes MR Price Group 2005 - Over 100 million units are sold across the group 2006 - Sale of the Hub and Galaxy divisions 2007 - Launch of Mr Price Sport stores and Mr Price Franchising 2008 - Miladys wins the Orange Index award for excellence in customer service 2008 - Mr Price Apparel is voted the most loved and most frequented retail apparel brand for the first time 2008 - This year Mr Price Home is voted the most loved and most frequented homeware retailer 2011 - Retail sales exceed R10 billion and profit attributable to shareholders exceeds R1 billion for the first time 2011 - The group celebrates the 25th anniversary of change in control, recording a CAGR share of 25.3% and headline earnings per share of 23.5% over this period 2012 - First Corporate owned Mr Price store opens in Lagos, Nigeria 2013 - Mr Price launches its online store
