Operations Manager, Mission Readiness

As an Operations Manager on Zoox's Robotaxi Operations team, you will be responsible for the operational readiness of our autonomous fleet in commercial service across multiple markets. This includes managing daily vehicle deployment schedules, shift change coordination, charging operations, vehicle cleaning and maintenance, and ensuring compliance with transportation regulations. You will oversee pre-service vehicle inspections, autonomous system health checks, and sensor calibration verification to maintain our high safety and performance standards. The role involves optimizing fleet utilization, managing charging schedules, and ensuring vehicles are properly positioned to meet rider demand. You will develop and track key performance indicators focused on fleet uptime, service reliability, and operational efficiency. Additionally, you will lead a team responsible for daily operations, coordinate with maintenance personnel, and work closely with our technical teams to ensure smooth deployment of software updates across the fleet.

Travel Requirements:

Ability to travel locally and nationally (50%)

In this role, you will:

• Drive operational excellence and maximize fleet availability across multiple markets. Own the analysis, documentation, and reporting of fleet performance metrics, including utilization rates, charging efficiency, and service reliability. Coordinate fleet positioning and charging strategies to meet predicted rider demand patterns.
• Create and manage employee schedules across multiple shifts to ensure 24/7 operational coverage. Maintain real-time communication with cross-functional teams, including maintenance, customer service, and technical support. Lead the recruiting and hiring process for operations personnel across multiple locations. Develop and implement standardized training programs for new-hire onboarding across markets. Serve as a coach and mentor to operations staff, fostering a culture of safety and excellence.
• Lead continuous improvement initiatives using lean Six Sigma methodologies to optimize fleet operations and service delivery.
• Ensure all autonomous vehicle systems and sensors are inspected and maintained according to standard operating procedures. Manage workflow by allocating resources based on skill sets and ensure service quality standards are consistently met.
• Maintain comprehensive documentation for regulatory compliance and transportation authority requirements. Establish and monitor vehicle cleanliness standards to ensure exceptional rider experience. Ensure all facilities meet company safety standards and local regulatory requirements.
• Optimize and manage the consumable inventory across multiple locations.
• Develop and implement emergency response protocols for various operational scenarios. Collaborate with technical teams on software deployment strategies and fleet updates.
• Build and maintain relationships with local transportation authorities and stakeholders.

Qualifications

• 10+ years of people leadership experience in transportation operations, fleet management, or similar fast-paced, safety-focused service environment
• Ability to synthesize information and make sound, data-driven decisions. Proficient with performing analysis using Jira, Looker, and/or Excel/GSheets
• Proven ability to quickly learn technical subjects and autonomous vehicle systems
• Clean driving record that meets company standards
• Ability to manage time and priorities effectively in a fast-paced and often ambiguous environment. 
• Team player who collaborates well cross-functionally & possesses a growth mindset. Must be honest, responsible, and an outstanding communicator (both written and verbal)
• Ability to lift up to 50 pounds and use carts, dollies, hand trucks, and other gear to move items around. Ability to go up and down stairs, as well as stand, walk, push, pull, squat, bend, kneel, and reach during shifts

Bonus Qualifications

• Bachelor's degree in Business, Engineering, Operations Management, or related technical field
• Lean Six Sigma Green Belt or above
• Experience in autonomous vehicle operations or advanced mobility services
• Experience managing and planning 24/7 large-scale fleet operations or transportation services, including transportation regulatory compliance
• Demonstrated experience managing external vendor relationships and local market stakeholders
• Knowledge of EV charging infrastructure and fleet management systems

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $115,000 to $185,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling and positioning within a level are determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting represents the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits, including paid time off (e.g., sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.