WHO ARE WE: BlackHawk Industrial provides you with the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
*This position is considered safety sensitive and is subject to drug testing, including cannabis
SUMMARY: The Operations Manager - Manufacturing is responsible for directing and coordinating the Quality, Facilities, Contracts, Customer Service, Purchasing, This position serves as a member of the management team and such committees as assigned by taking an active role in the development of policies, procedures, goals, and objectives of BlackHawk Industrial
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Personally exhibits, recruits and coaches associates consistent with Core Behaviors
- Responsible for promoting culture of safety
- Administrates company policies in a fair and equitable manner. Has the authority and responsibility for understanding, communicating and implementing all policies of the company. Supports management decisions. Focuses on what is good for organization and customer.
- Oversees that customer service personnel maintain customer goodwill.
- Oversees the follow up on all instances of customer dissatisfaction.
- Oversees and handles complex customer service problems.
- Analyzes, reviews and establishes relations with vendors in conjunction with top management.
- Oversees the thorough and timely input of purchasing related input to the computer data base.
- Oversees the TQM Process and is the Management Representative of the TQM process, and is also a Quality Facilitator.
- Conducts regular department meetings to communicate information to include: workloads, schedules, problems, etc. Participates in monthly management/supervisor meetings and relays pertinent information to department personnel.
QUALIFICATIONS:
- Excellent oral and written communication skills
- Ability to work on multiple projects with a high degree of accuracy
- Proficient with applicable computer systems and software
SUPERVISORY RESPONSIBILITIES:
- Direct supervisory responsibility including promotions, transfers, pay decisions and disciplinary action.
EDUCATION and/or EXPERIENCE:
- High School Diploma or GED required
- Bachelor’s degree preferred
- 7 years’ experience in a similar position preferred
CERTIFICATES, LICENSES, REGISTRATIONS:
- None required
WORK ENVIRONMENT:
- Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
- Employee frequently lifts and/or moves up to _25_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
- Wrist rest for keyboard and mouse pad.
OTHER INFORMATION:
BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
BENEFITS:
- Health Insurance BCBS of OK HDHP
- HSA with Employer match (must meet criteria)
- Dental and Vision Insurance
- 401K Plan and Company Match
- FSA (Full FSA, Limited FSA, and Dependent FSA)
- Company paid Long Term and Short-Term Disability
- Company paid basic Life Insurance and AD&D/
- Supplemental life and AD&D/Dependent life
- Ancillary Critical Illness Insurance (Wellness Rider Included)
- Ancillary Accident Insurance (Wellness Rider Included)
- Ancillary Hospital Indemnity
- Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
- Paid Time Off
- Holiday Paid Time Off
- Gym Reimbursement
- Quarterly Wellness challenge with a chance to will money or prizes
- Tuition Reimbursement – after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
Executive Search Firms and Staffing Agencies: Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have an executed contract and proactively engaged with. Accordingly, BlackHawk Industrial and any of its affiliates are not obligated to pay referral fees to any agency that is not party to an agreement with BlackHawk Industrial. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of BlackHawk Industrial.
Skills Required
- High School Diploma or GED
- Bachelor's degree
- 7 years' experience in a similar position
- Excellent oral and written communication skills
- Ability to work on multiple projects with a high degree of accuracy
- Proficient with applicable computer systems and software
- Direct supervisory experience / ability to manage staff (promotions, transfers, pay, discipline)
- Ability to speak and understand English
- Ability to frequently lift and/or move up to 25 pounds
What We Do
BlackHawk Industrial provides the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
