Operations Manager - (M4)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Salary:

Location:

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Job Description Summary

Provides direct supervision to a team of CE’s supporting Micron Technology’s R&D facility in Boise, Idaho.

Requirements

Ideal candidate will have the following skills/experience:

• Experience leading teams in challenging environments.
• History of cross functional experience working with BU/SBU/FSO teams to solve critical issues (NPI installation and qualification is a plus).
• Demonstrate exceptional communication skills. Able to work well with internal and external teams.
• Comprehensive knowledge of P&L and QRAM programs.
• Knowledge of AGS dashboard and metric tracking.
• Understanding of CRM Passdown and expectations.
• Proven history of developing direct and eventual reports.

Key Responsibilities

• Develop and/or maintain customer relationships with all relevant individuals.
• When restrictions are lifted, perform face to face interactions with customers management staff. Weekly tie offs with counterparts in applicable Fab to ensure Quarterly Business Review data is reconciled as needed.
• Manage, coach and directs all customer engineers in applicable Fab. Responsible for salary planning, career planning, corrective actions where necessary, establish objectives and performance appraisals. Give formal updates to all employees. Business, new hires, new products.
• Initiate reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
• Responsible for account planning with Account Sales and APM’s. Provides support plan for system sales and field engineering.
• Responsible for financial forecast for applicable Fab. Responsible for cost efficiency with the account measured by the financial result.
• Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
• Manages RMA procedure.
• Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.

Business Expertise

Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives

Leadership

Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees

Problem Solving

Exercises judgment within defined procedures and policies to determine appropriate action.

Interpersonal Skills

Interaction requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [email protected], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.